News & Media From Bradley Cooper

Video banking aims to restore personal touch for banking

by Bradley Cooper — Editor, Connect Media

Branches have struggled to maintain a personal touch with customers while also delivering innovative technology. Video banking can help bridge the gap between…

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Credit union uses ITM to handle COVID-19

by Bradley Cooper — Editor, Connect Media

Banks have struggled to keep branches operational during COVID-19. Credit unions in particular, had major issues adjusting since many unions thrive on that…

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Bank Customer Experience Summit to address fintech strategies for customer experience

by Bradley Cooper — Editor, Connect Media

Fintech companies are continually developing innovative strategies to reach out to a changing customer base during uncertain times. The Bank Customer…

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Webinar addresses next stage of ATM software

by Bradley Cooper — Editor, Connect Media

ATM software is about to enter a new stage of innovation with the launch of the XFS4IoT standard. A free webinar, hosted on ATM Marketplace and sponsored by…

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Reviewing Bitcoin ATMs: LibertyX

by Bradley Cooper — Editor, Connect Media

Bitcoin ATMs are making a big splash, but how do they line up when it comes to customer experience? In this series, we will take a look at Bitcoin ATMs…

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How to tap marketing to boost your ATM presence

by Bradley Cooper — Editor, Connect Media

When it comes to ATMs, most banks are fairly good at branding. Most post large signs and symbols that clearly communicate to customers that this is their ATMs.

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Big banks to share big insights at Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

While it's been a tough past year for the banking world, many banks and financial institutions have also learned critical lessons. Several big banks will share…

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2 tips for designing a customer-centric ATM UI

by Bradley Cooper — Editor, Connect Media

If you want to have an effective ATM UI, here are two tips for success.

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Finalists announced for Bank Customer Experience Summit Awards

by Bradley Cooper — Editor, Connect Media

The finalists have officially been announced for the Bank Customer Experience Summit Awards, which will be held in Chicago during the summit, which will run…

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How branches are embracing next gen technology

by Bradley Cooper — Editor, Connect Media

Technology is continually advancing as every industry deals with unique challenges. Banks and financial institutions are no exception. Banks are dealing with…

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What trends are driving branch closure, transformation?

by Bradley Cooper — Editor, Connect Media

In response to changing trends and COVID-19, many banks have to make a choice around whether to close the branch or transform it.

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3 sessions you shouldn't miss at the Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

There are many sessions at the Bank Customer Experience Summit that will provide excellent information. Here are three in particular that you should check out.

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ITMs move beyond video to self-service

by Bradley Cooper — Editor, Connect Media

Interactive teller machines in the past were typically just ATMs with video capabilities, allowing customers to speak to a teller on the screen. Now, ITMs are…

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3 reasons you should attend Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

Between COVID-19 closing down bank branches, and changing customer expectations, it can be a challenge for financial institutions, independent ATM providers…

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What's on the horizon for the ATM world?

by Bradley Cooper — Editor, Connect Media

ATMs went through a challenging year in 2020, but as the industry comes out of the pandemic, a question emerges: What's on the horizon?

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Bank Customer Experience Summit to offer key insights into banking trends

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit will address key trends in the financial industry and how to reach a more demanding customer base.

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2 reasons cashless may be a bit overblown

by Bradley Cooper — Editor, Connect Media

If you look up "cashless" on Google, you will inevitably find articles that argue the future is cashless and cash is old news. But…that isn't entirely true.

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Do ATMs need biometrics?

by Bradley Cooper — Editor, Connect Media

One question that often emerges in the world of ATMs is: Do we need additional ways to authenticate customers? One common suggestion is the use of biometrics…

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Robots transforming branch experience

by Bradley Cooper — Editor, Connect Media

Banks from across the world are beginning to use robots for tasks ranging from counting money to handling customer requests. These robots are not only…

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Is your ATM experience seamless?

by Bradley Cooper — Editor, Connect Media

Customers' expectations have changed dramatically these past few years. They now expect seamless experiences across all channels. Can your ATM keep up with…

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