2 tips for designing a customer-centric ATM UI

by Bradley Cooper — Editor, Connect Media

If you want to have an effective ATM UI, here are two tips for success.

Finalists announced for Bank Customer Experience Summit Awards

by Bradley Cooper — Editor, Connect Media

The finalists have officially been announced for the Bank Customer Experience Summit Awards, which will be held in Chicago during the summit, which will run…

How branches are embracing next gen technology

by Bradley Cooper — Editor, Connect Media

Technology is continually advancing as every industry deals with unique challenges. Banks and financial institutions are no exception. Banks are dealing with…

What trends are driving branch closure, transformation?

by Bradley Cooper — Editor, Connect Media

In response to changing trends and COVID-19, many banks have to make a choice around whether to close the branch or transform it.

3 sessions you shouldn't miss at the Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

There are many sessions at the Bank Customer Experience Summit that will provide excellent information. Here are three in particular that you should check out.

ITMs move beyond video to self-service

by Bradley Cooper — Editor, Connect Media

Interactive teller machines in the past were typically just ATMs with video capabilities, allowing customers to speak to a teller on the screen. Now, ITMs are…

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3 reasons you should attend Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

Between COVID-19 closing down bank branches, and changing customer expectations, it can be a challenge for financial institutions, independent ATM providers…

What's on the horizon for the ATM world?

by Bradley Cooper — Editor, Connect Media

ATMs went through a challenging year in 2020, but as the industry comes out of the pandemic, a question emerges: What's on the horizon?

Bank Customer Experience Summit to offer key insights into banking trends

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit will address key trends in the financial industry and how to reach a more demanding customer base.

2 reasons cashless may be a bit overblown

by Bradley Cooper — Editor, Connect Media

If you look up "cashless" on Google, you will inevitably find articles that argue the future is cashless and cash is old news. But…that isn't entirely true.

Do ATMs need biometrics?

by Bradley Cooper — Editor, Connect Media

One question that often emerges in the world of ATMs is: Do we need additional ways to authenticate customers? One common suggestion is the use of biometrics…

Robots transforming branch experience

by Bradley Cooper — Editor, Connect Media

Banks from across the world are beginning to use robots for tasks ranging from counting money to handling customer requests. These robots are not only…

Is your ATM experience seamless?

by Bradley Cooper — Editor, Connect Media

Customers' expectations have changed dramatically these past few years. They now expect seamless experiences across all channels. Can your ATM keep up with…

How can banks deliver successful branch transformation?

by Bradley Cooper — Editor, Connect Media

Banks are rushing to create better branch experiences in the wake of changing customer expectations post pandemic. But how can they make the transformation…

How ATMs have adjusted to COVID-19

by Bradley Cooper — Editor, Connect Media

The pandemic has changed every industry from top to bottom, and the ATM industry is no exception. Even as we begin transitioning into the post-pandemic…

Podcast tackles post-pandemic ATM world

by Bradley Cooper — Editor, Connect Media

In today's episode of the ATM Marketplace podcast, Bradley Cooper, editor of ATM Marketplace, discussed how this post-pandemic world will affect ATMs and…

Are ATMs, digital signage a good fit?

by Bradley Cooper — Editor, Connect Media

Are ATMs and digital signage a good fit? How can they work together to deliver an omnichannel experience?

2 digital banking trends to follow post-pandemic

by Bradley Cooper — Editor, Connect Media

While physical branches aren't going anywhere anytime soon, in order to suceed in the post-pandemic world, they will need to adjust to two major digital…

Bitcoin ATMs take center stage

by Bradley Cooper — Editor, Connect Media

Although bitcoin has taken a hit recently due in part to recent comments from Tesla CEO Elon Musk, the cryptocurrency still shows no sign of disappearing. In…

What role will cryptocurrency play with ATMs?

by Bradley Cooper — Editor, Connect Media

Bitcoin ATMs present a key opportunity not just for customers but also for retailers, since they can often boost both their bottom line and their brand by…

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