Are the card schemes digging their own grave with the EMV liability shift?

Blinded by the financial windfall of offloading billions in fraud losses to their own customers, the card brands now face serious risks on a number of fronts.

Banking via mobile: Does 'BYOD' mean 'bring your own disaster'?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The great thing about banking via mobile device is its convenience. The not-so-great thing is device owners' penchant for downloading things they shouldn't. A…

ATM Marketplace: April's Top 5 features

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

From revenues to robots to the rollout by one of the nation's largest FIs of not one, but two options for cardless ATM access, here's our lineup of stories…

Diebold gets off to a rough start with 2016 earnings

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Subpar performance in Q1 prompted the company to back off its outlook for the full year, but CEO Andy Mattes says that Diebold has plenty of large deals in the…

Based on Q1 earnings, NCR turns bullish on full-year outlook

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a 'solid' backlog of orders for software and ATMs, company chairman Bill Nuti says raising full-year guidance was 'responsible of us.'

ATM security: What can we learn from a hacked iPhone?

The ATM industry needs reliable security solutions to address increasing threats — without speculation as to whether there are or should be security backdoors.

A long way from the cash register: NCR takes on the omnichannel age

NCR CTO for Software Solutions Eli Rosner discusses the current state of omnichannel enterprise and the outlook to 2020.

The groundwork: 3 essentials for successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The recent webinar, "Clearing the path for branch transformation: 3 management tactics to succeed," offered insights on achieving customer service that is both…

The ATM’s endless possibilities

With the right software and hardware, the humble ATM can do just about anything these days.

Navigating digital disruption in financial services

A look at how today's startups are pushing traditional banks to find new ways to stay relevant to an ever-evolving consumer.

Navigating branch transformation: 3 secrets to success

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A webinar on Tuesday, April 19, will look at tactics that can help FIs make their way through a maze of challenges and achieve amazing branch transformation…

Wells Fargo: Doubling down on card-free ATM access

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For the time being, most US FIs are relying on texted codes to offer their customers a cardless ATM option; by implementing NFC as well, Wells Fargo is getting…

Four power moves for traditional financial institutions

One reason why traditional financial institutions are challenged by fintech is their large, departmentalized organizational structure. The other is their large…

Meet MonRo, the money robot

Even in the midst of a period of accelerated innovation in the global ATM industry, it is striking to see the role of robots being taken so seriously in…

Free guide: 'EMV at the ATM — The race to compliance'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A new reference guide from ATM Marketplace and Triton provides help to ATM deployers as they implement the hardware and software updates required for EMV…

ATM Marketplace 'Must-read' features for March

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Admittedly, the pun deserves an eye-roll. However our top-ranking features for the past month — four of which concern emerging ATM and mobile technologies …

The benefits of putting a business lens on ATM big data

For an ATM operator concerned about profitability and the end-user experience, big data is a goldmine — if they can tap into it in a timely, cost-effective way.

Mobile vs. branch: Beyond the tipping point

'Mobile first' does not have to mean 'mobile only.' Customers desire a mix of channels and, critically, they want the experience to match whether they’re…

'Cashfree and Proud' … of what?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With its new ad campaign and tagline ('It's all the change you need'), Visa Europe takes a stab at 'coin-shaming' Brits into making more contactless payments.

Good news for cash — and the Swedish public

Applause goes to Sweden's central bank for recognizing that the needs and wishes of the Swedish public should outweigh the vested interests of those who seek a…