4 reasons why modernization matters in retail banking

In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel…

Global ATM market to exceed $26B by 2023, report says

March 1, 2017

The global ATM market, valued at $12.5 billion in 2015, will register compound annual growth of 9.8 percent over the next half-dozen years to top $26 billion…

Video: 3 models for the future of branch banking

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in…

Worldpay, Planet Payment partner to launch DCC at ATMs

February 28, 2017

Planet Payment Inc., a provider of international transaction services, and Worldpay US, a provider of payments processing technology, are partnering to launch…

Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

Reflections on ATMIA US 2017

by atm Atom — blogger, atmatom

With a full slate of speakers, panels, exhibits and meetings, the annual ATM Industry Association conference once again offered the opportunity to stay abreast…

Consumers trust mobile wallet over merchant computer for data safekeeping

February 23, 2017

Consumers worldwide are more concerned about the safety of financial and payments information stored on a computer than about the same data stored in a mobile…

BofA piloting smaller, fully automated branch concept

February 10, 2017

Taking financial self-service to the next level, Bank of America has launched a test of three fully automated branches in Denver and Minneapolis, according to…

Report: 20B connected devices by 2020

February 10, 2017

Gartner Inc. forecasts that 8.4 billion connected things will be in use worldwide in 2017 — up 31 percent from 2016 — and will reach 20.4 billion by 2020. 

Why the blockchain will change financial services delivery forever

One area that has lagged in innovation is financial services. Though money is inherently a conservative market, many predicted some time ago that providers…

Report forecasts sharp rise in mobile wallet spend in 2017

February 8, 2017

Global mobile wallet spend is expected to rise nearly 32 percent this year to $1.35 trillion, according to a new Juniper Research study.

There's comfort in cash

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

I cannot count the number of times I have been pressed to hand over a couple of banknotes in an emergency. And it is this sense of comfort, security and…

ATM withdrawals rising worldwide, study finds

February 7, 2017

ATM users worldwide made 99 billion cash withdrawals in 2015, according to Global ATM Market and Forecasts to 2021, a report by research and consulting firm…

UK could be in for change in payments 'for good'

February 7, 2017

The current pace of change in the payments industry means 2017 might be the year that changes the way people pay, according to a new report from Payments UK.

Study: Bank execs list CX as top priority in 2017

February 3, 2017

More than half of 160 bank executives surveyed plan to increase spending on customer experience initiatives in 2017, according to a recent banking priorities…

ATM Marketplace: January top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Network management, the menace of malware, the future of fraud, Fed findings on payments, and a fight between ATM industry heavyweights over patent claims.

ATM 2.0: Breathing new life into the cash machine

The ATM of the future is no mere cash-burping balance inquiry device: It's an in-store brand champion; cardless cash and money transfer provider; loyalty…

Fifth Third teams with VC firm to further fintech strategy

January 31, 2017

Fifth Third Bancorp has announced a partnership between Fifth Third Capital Holdings and financial technology venture capital firm QED Investors.

In-store mobile payments to see major US boom through 2021

January 27, 2017

view larger

Cash payments decline in US as credit makes continued gains

January 20, 2017

Credit cards continued to gain share against all other forms of payment in the U.S. in 2015, according to a press release from The Nilson Report. In its recent…