CIBC's Martinez-Moreno: 'Bank user-experience will be key in digital transformation'

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user…

How Republic Bank is shaping the in-branch digital experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Trying to choose from an infinite variety of technology tools available to FIs can be overwhelming, Madhu Reddy, senior vice president and chief information…

How USAA manages disruption: 'We have to keep advancing and innovating'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the…

How 20th century banking systems fail the 21st century bank customer

Trying to cater to bank customers' needs with 40-year-old systems is as impractical as driving a 1970s car on today’s highways, according to Suresh Ramamurthi…

Open banking, fintechs and the shape of things to come

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this fall in Chicago, Ryan Tuttle of Euromonitor International spoke with Tim Tang, director of enterprise solutions at…

'Customers want to be recognized': Designing the ideal digital banking experience

Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand…

How one bank is delivering on the 'customer-centric experience' challenge

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer…

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking…