Regional FI pushes 'pods' for self service

February 18, 2014

Webster Bank, a Connecticut-based regional bank with $21 billion in assets, has announced the ongoing optimization of its banking centers, including plans to…

Kansas bank embraces universal teller concept

February 5, 2014

Leawood, Kan.-based Alterra Bank has made the move from a traditional teller line format to a universal banker approach that allows staff and customers to…

ATMs play a role in FIs’ omnichannel goals

by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM

Mercator Advisory Group's recent "2013 ATM Market Benchmark Report" examines the ways in which the ATM channel is assisting financial institutions in their…

2014 ATM software trends survey now open

January 27, 2014

The online survey for the 2014 ATM Software Trends and Analysis Guide is now open and survey co-sponsors KAL and ATM Marketplace are sending out an invitation…

In 2014, Wincor World revolves around the customer

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Europe's ATM giant is ready to implement its ambitious global growth strategy customer by customer, answer by answer.

Nedbank manages rapid growth with transaction performance monitoring

January 14, 2014

Having grown by more than two million individual and small business clients over the last two years, South Africa's Nedbank recognized that, in the face of…

3 reasons why video teller devices need their own strategy

Would you treat a teller like an ATM? Then why lump a video teller device in with your ATM fleet? 

The case for self-service coin counting at the branch

As FIs sharpen their focus on enhancing the consumer experience through self service, it's an idea worth exploring.

RBS concentrating on customer experience

November 25, 2013

The Royal Bank of Scotland this year announced its intention to provide an improved customer experience, even as it closes approximately 10 percent of its…

Video teller machines will cost jobs, protestors say

November 25, 2013

Bank tellers in New York recently took to the sidewalk to protest the installation by Bank of America of ATMs with teller assist. The activist tellers said the…

The 2014 ATM Comparison Guide: Sorting apples from oranges

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Oranges-to-oranges vendor specs help take the guesswork out of determining which models best meet a deployer's needs.

Covera, EFT Source to provide instant issuance solution to CUs

November 20, 2013

EFT Source Inc., a provider of turnkey card programs for ATM and debit cards for financial institutions, and Covera, a provider of debit, credit and ATM…

Cash recycling ATMs catch on at UniCredit

November 11, 2013

UniCredit, a Milan, Italy-based banking and financial services company with more than 9,000 branches, is adding cash recycling capabilities to the ATM fleet at…

Where do paper ATM receipts fit in a digital world?

Like cash itself, paper ATM receipts will continue to be the preference of many consumers, so make the most of yours.

Wincor World 2014 to focus on branch processes, customer experience

November 8, 2013

Today, the financial services market is dealing with the question of how to implement improved customer service while optimizing the cost position for the bank…

Community banks embracing branch reinvention, too

November 7, 2013

Major U.S. banks have been engaged in branch reinvention for a few years. Now smaller players are beginning to embrace the trend, as well.

Study: The technologies FIs are using to meld self-service and semi self-service

October 23, 2013

In new a new research report, "Interaction and Advice via Evolving Banking Channels," Mercator Advisory Group looks at the practical ways in which financial…

How Wells Fargo continuously improves the ATM customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.

Impressive ATMs

by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions

ATM manufacturers have enjoyed years of success with models that had only slight modifications in their appearance and functionality. Mostly, the units have…

Credit Union One taps Fiserv DNA

October 17, 2013

Credit Union One, a Ferndale, Mich.-based FI with $810 million in assets, has selected the DNA account processing platform from Fiserv."The open architecture…