Chase to close 21 First Republic Bank branches

June 2, 2023

JPMorgan Chase will shutter 21 branches of First Republic Bank by the end of 2023, representing about a quarter of the bank's 84 branches in eight states.

CSI opens outsourced call center for banks

May 30, 2023

CSI, a fintech solutions provider, has launched its Call Center for its NuPoint core banking customers. Banks can integrate the center with their CRM to handle…

Bank Customer Experience Awards nominations close June 2

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an…

What's on the horizon for banking automation?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Banking automation is here to stay. However, banks also have to deal with questions of how automation can impact their brand image and the customer experience.

OnPoint Community Credit Union opens branch in Fred Meyer

May 17, 2023

OnPoint Community Credit Union has opened a branch in Corvalis, Oregon inside a Fred Meyer supermarket. The branch will offer one-on-one financial counseling…

Valley Bank delivers digital transformation while maintaining human touch

by Daniel Brown — Editor, Networld Media Group

Is traditional banking dead? Or is it transforming? The answer may lie in keeping the traditional touch while integrating innovative technology: like Valley…

Bank of America opens branch in Luxembourg

May 15, 2023

Bank of America has opened a branch in Luxembourg which will offer bank account openings along with other products and services. The bank will also provide its…

Making sure shared banking hubs deliver age-friendly banking

The ongoing reduction of bank branches has had a strong impact on the accessibility of banking services for communities, especially for older customers . To…

Bank Customer Experience Summit keynote to address how to gather actionable customer data

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank…

Cardinal Credit Union opens branch in Mentor, Ohio

May 8, 2023

The Cardinal Credit Union has opened a second branch in Mentor, Ohio, bringing its total to seven retail branches and seven student-run branches in…

Is self-service killing cash?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Is self-service technology killing cash? Or is cash still relevant? Read more to find out.

Right to Repair

The Right to Repair means you're actually in the driver's seat when it comes to selecting & partnering with an independent service provider or even choosing to…

Presented by Burroughs, Inc.

Digital Transformation Technologies To Implement For 2023

When you’re responsible for ensuring your organization’s day-to-day operations run smoothly, securely, and reliably, it can be difficult to find time to look…

Presented by Burroughs, Inc.

Academy Bank opens branch in Arizona with ITM

May 3, 2023

Academy Bank, which operates 70 locations in Arizona, Colorado, Kansas and Missouri, has opened a location in Glibert, Arizona. The branch will feature video…

Kinecta Federal Credit Union opens South LA location

April 27, 2023

Kinecta Federal Credit Union opened a branch in the Watts community in South Los Angeles, its 30th location overall, according to a press release.

Apple dives into banking: How can banks respond?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Apple is offering a savings account with a 4.15% interest rate. How can banks respond?

Chase opens community center branch in Atlanta

April 19, 2023

JPMorgan Chase recently cut a ribbon on a Community Center branch in the Summerhill neighborhood of Atlanta, Georgia, making it one of only 16 centers…

Bank Customer Experience Summit to tackle innovative banking/customer trends

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The Bank Customer Experience Summit will analyze the cutting edge of customer and banking trends and will be held in tandem with the Interactive Customer…

Financial Services Trends and AI: Interview With the VAImpire (Part 2)

Is AI sucking the blood out of human creativity, or does it have a place in helping teams to become more efficient and stay on top of industry trends?

Ready, Set, Go! - ISO 20022 is Coming to Retail Payments

The ISO 20022 standard for financial message processing has been around since 2004, and much has been written over the past 20 years about the need for such a…