NCR Interactive Teller achieves milestone

August 16, 2016

NCR Corp., a provider of omnichannel banking solutions, announced yesterday that it has reached the milestone of 300 installations of NCR Interactive Teller…

POSB Launches First GRGBanking Video Teller Machine in Singapore

POSB VTMs will soon be able to provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via…

Banking on customer experience

by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association

ATM Industry Association CEO Mike Lee explains why he intends not to miss the 2016 Bank Customer Experience Summit this September in Chicago.

CheckAlt adds LA lockbox payment processing site

August 15, 2016

CheckAlt, a provider of item and payment processing solutions, has opened a new lockbox processing site in Los Angeles. CheckAlt is launching with Commercial…

FIs not delivering to customer standards for personalized service, study says

August 15, 2016

FIs might feel like they're intently focused on providing a personalized customer experience, but their customers might be seeing things a little differently…

Study: Millennials 2–3 times more likely to change FIs than other age groups

August 12, 2016

New FICO research into why people switch banks found that millennials age 25–34 are two to three times more likely to close all accounts with their primary…

Microfinance institution rolls out mobile banking, ATM cash-by-code with Compass Plus

August 12, 2016

Compass Plus, a provider of software for payments processors and financial institutions, and Prasac, the largest microfinance institution in Cambodia, have…

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.

M&T Bank, Cardtronics announce major expansion of ATM branding agreement

August 10, 2016

M&T Bank has expanded its existing agreement with Cardtronics to include M&T Bank-branded ATMs at 120 Speedway locations in New Jersey and New York.

Webinar unveils annual trends report for ATM and self-service software

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the event, KAL and ATM Marketplace surfed highlights of the 2016 ATM and Self-service Software Trends Guide, including new trends — and trends that…

UK competition authority makes banks 'work harder for customers'

August 9, 2016

The Competition and Market Authority in the U.K. has released a set of reforms intended to "ensure that [bank] customers benefit from from technological…

Indian bank expands rural network through 'micro ATMs'

August 8, 2016

IDFC Bank has launched services in Meghalaya state, India, which lies in the country's rugged and rural North East region. The bank opened its first branch in…

PSCU to launch Masterpass, Microsoft Wallet services

August 5, 2016

PSCU, a credit union service association, is launching Masterpass by MasterCard and Microsoft Wallet by the end of August.

Glory deploys TellerInfinity in AFCU headquarters

August 5, 2016

Glory Global Solutions announced that its TellerInfinity assisted service solution has been installed at the America First Credit Union Innovation Center in…

Card fraud dips, chip use rises, MasterCard says

August 4, 2016

Counterfeit card fraud is down by 60 percent at MasterCard’s highest-ranked EMV-enabled U.S. merchants, according to a company press release, which said the…

Barclays introduces voice identification technology

August 4, 2016

Barclays has announced the introduction of its voice security technology to all personal banking customers, according to a company press release.

.BANK sees growth among FIs large and small

August 4, 2016

Bank websites are often the targets of cyberattacks, but an industry-led consortium of major banking associations has created a secure extension reserved…

Report highlights opportunities for European payment processors

August 2, 2016

 There are opportunities on the horizon for new entrants into the payment processing market, according to a new RBR report, "Payment Cards Issuing and…

Biometrics are all the rage among leading ATM distributors and banks

August 2, 2016

Consumer electronics are old news, an ABI Research study found. The hype is moving toward biometric banking technologies specifically targeted at millennials…

Consumers are spending less, Bank of America finds

August 2, 2016

Bank of America looked at over 40 million active credit and debit card accounts in its system in June and found some surprising statistics. It seems that…