Small Arkansas bank goes big with interactive teller technology

May 9, 2017

Mountain View, Arkansas-based Stone Bank has become the first financial institution in the state to implement interactive teller technology in a branch staffed…

UK consumers find digital banking more convenient, less trustworthy than branch banking

May 9, 2017

A new study shows that 62 percent of U.K. adults would rather manage their banking online than in a physical branch. However, only 23 percent currently trust…

The Future of the Bank Branch

Over the past few years newspapers have been filled with articles announcing new bank branch closures, but earlier this month there was a new twist. Lloyds…

Rabobank takes step to stop ATM explosive attacks

May 4, 2017

Rabobank, the Netherlands' third largest bank, is taking steps to protect its ATMs, the people near them and the buildings that house them from explosive…

Dubai FI intros smart cash deposit machines for commercial clients

May 4, 2017

Standard Chartered Bank, a Dubai-based FI, has signed a partnership agreement with business support provider Transguard Group that will allow the bank to offer…

ATM, branch, mobile, online ... or all of the above?

May 2, 2017

Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 201…

Hamburger Sparkasse, Diebold Nixdorf extend services agreement

April 28, 2017

Hamburger Sparkasse, Germany's largest savings bank, with 140 branches and 5,000 employees, has extended its IT outsourcing partnership with Diebold Nixdorf…

Canadian FI rolls out Pepper the Humanoid Robot for customer service

April 28, 2017

Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at…

The Swedish Bankomat in the early history of the ATM

Though not widely remembered today, the Bankomat — installed within a week of the first De La Rue machine at Barclays Bank in June 1967 — played an important…

ACI rolls out real-time payments scheme for US banks

April 25, 2017

Banking and payments solutions provider ACI Worldwide is offering its UP Immediate Payments solution via a hosted cloud, providing financial institutions of…

VocaLink Pay By Bank adds another FI

April 25, 2017

Pay by Bank, a service powered by VocaLink and supported by U.K. banks and acquirers, has announced a partnership with Starling Bank that will launch the…

Call for entries: Bank Customer Experience tech awards

April 21, 2017

Networld Media Group now is accepting entries for awards to be presented during the Bank Customer Experience Summit, Sept. 18–20, at the Sofitel Chicago…

The new branch: Everyone's 'cup of tea'?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve…

Partnership to let Wells Fargo customers make mobile payments via PayPal

April 20, 2017

Wells Fargo & Co. has announced that its retail customers soon will be able to use PayPal to make purchases with their NFC-enabled Android device at…

FICO nixes NAC number-fixing claims on retail ATM compromise

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On March 29, FICO released stats showing that nonbank ATMs accounted for the majority of card compromises in 2016. NAC fired back with a memo accusing FICO of…

US ACH transaction volume sees 1.3B year-to-year growth

April 17, 2017

New statistics from NACHA-The Electronic Payments Association show that ACH transaction volume in 2015 grew to more than 24 billion electronic payments, an…

Illinois House bill seeks $1 cap for ATM fees

April 17, 2017

Illinois State Rep. Arthur Turner, D-Chicago, has introduced a bill in the state assembly limiting ATM charges to $1. The fee cap would apply to banks and…

Lloyds to pilot test Windows 10 biometrics with customers

April 17, 2017

Lloyds Banking Group is collaborating with Microsoft to test biometric authentication with customers logging into Lloyds Bank, Halifax and Bank of Scotland…

Is that kiosk ADA compliant? Who knows?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When new ADA regs were released in 2010, touch screens in self-service devices weren't that much of a thing. They are now, and determining what compliance…

Texas FCU completes outsourcing of ATM fleet to Dolphin Debit

April 13, 2017

Following the expiration of its contract with another ATM provider, Sabine Federal Credit Union of Orange, Texas, has outsourced ownership and operation of the…