Dollar Bank goes live with Zelle P2P payments

September 27, 2018

The Zelle person-to-person payments service is now available at Dollar Bank via the bank's online and mobile channels, according to a press release.

Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

Wells Fargo to shrink workforce by up to 10 percent

September 25, 2018

Wells Fargo & Co. CEO Tim Sloan announced on Thursday in a companywide town hall meeting that the company will trim 5 percent to 10 percent of its total…

Saudi Arabian bank claims 'first' with contactless ATM access

September 21, 2018

Saudi Arabia's Alinma Bank has introduced contactless NFC withdrawals at selected Alinma ATMs, making it the first FI in the kingdom to offer contactless…

Virtual FI Radius Bank expands client access to fee-free ATMs with MoneyPass

September 21, 2018

Radius Bank, a full-service virtual financial institution with headquarters in Boston, has expanded client access to fee-free ATM withdrawals nationwide…

3 California CUs choose Dolphin Debit for ATM management

September 21, 2018

Three California credit unions have selected Dolphin Debit, a full-service ATM management company, to operate their ATM fleets, according to a company press…

5 takeaways from the 2018 Bank Customer Experience Summit

by Will Hernandez — Editor, NetWorld Media Group

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer…

NatWest, G4S partner to test UK's 'first intelligent cash management solution'

September 20, 2018

NatWest and G4S are working toward a pilot test later this year of what the companies describe as the "U.K.'s first intelligent cash management solution."

People's United Bank taps Zenmonics for omnichannel digital account acquisition platform

September 20, 2018

Bridgeport, Connecticut-based People's United Bank has tapped Zenmonics, provider of an omnichannel banking platform to transform digital account acquisition…

Co-op Financial Services donates to CUAid, Florence clean-up effort

September 20, 2018

Co-op Financial Services is donating $10,000 to CUAid, a relief effort organized to help credit unions and their members in the Carolinas as they work to…

US banks pull together in hurricane's wake with ATM and loan fee relief, charitable donations

September 20, 2018

In the aftermath of Hurricane Florence, financial institutions  across the U.S. are pitching in with donations and other relief efforts to help storm victims…

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…

FDIC letter encourages ATM fee, cash limit waivers for hurricane victims

September 18, 2018

The FDIC has circulated a letter encouraging depository institutions to consider "all reasonable and prudent steps" to assist customers in communities affected…

3 US CUs choose Digital Insight solutions from NCR

September 14, 2018

NCR Corp. is helping three community financial institutions to expand their self-service capabilities with Digital Insights solutions.

Nowhere to hide: Why UK Banks urgently Need to Improve their Customer Service

As of August, banking providers in the UK are obliged to publish information on how likely people would be to recommend their bank, inclusive of its online…

CBW Bank sharpens focus on digital banking, fintech collaboration

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

ConnectOne Bank teams with FCTI to expand surcharge-free ATM footprint nationwide

September 13, 2018

ConnectOne Bank and FCTI Inc. have forged a long-term partnership to enable network participation and marketing at 7-Eleven locations ATMs throughout the…

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

Seven Bank blames underperforming 7-Eleven ATM network for lost revenue

September 11, 2018

Japan-based Seven Bank will record 14.6 billion yen ($131 million) in write-downs related to its ATM network at 7-Eleven convenience stores in the United…

Airtel, Empays partnership to enable cardless cash at ATMs across India

September 7, 2018

Airtel Payments Bank and Empays Payment Systems have partnered to enable cardless cash withdrawals at ATMs across India. The service will be available to both…