News
Wincor Nixdorf installs cash management tech at Shell stations in Germany
December 3, 2008
PADERBORN, Germany — Wincor Nixdorf AG has won a contract to integrate its cash management solution, which includes staff-assisted self-service terminals, software and services, in the checkout zones and IT operations of Shell Deutschland's 1,300 service stations.
"With this solution, we are making our customer service even more attractive and, at the same time, are increasing security at our service stations," said Michael Dopheide, head of Shell service stations in Germany, Austria and Switzerland.
According to a news release, the technology will enhance service for Shell customers, since they will soon be able to pay for gas and get cash back from Shell personnel at Shell's pay terminals. The new cash service is possible through Germany's Postbank.
"We are proud to implement the first nationwide installation of our cash management technology for such a well-known partner as Shell," said Eckard Heidloff, chief executive of Wincor Nixdorf AG. "We see huge potential for this technology in retail companies worldwide."
The announcement to offer this service through Postbank was made in August, staff-assisted self-service terminals will be installed in Shell service stations. Cash is given to them by station personnel. The systems are designed to store banknotes securely in an integrated safe and automatically provide change for payment. They will also allow consumers to use their debit cards and PINs to receive cash at stations equipped with cash-recycling technology. For Postbank, the service is another step toward delivering cash to its nearly 5 million customers spread across Germany.
The banknote cycle of the staff-assisted self-service terminals ensures higher security in the service stations and reduces cash management tasks, such as personnel shift changes, Wincor Nixdorf says. Recycling also reduces the need to replenish or reduce cash stock levels.
In addition to installing its iCash systems and corresponding software, Wincor Nixdorf will provide system support as part of a five-year service package. The service package includes the processing and forwarding of transaction data from the service stations and data for processing payments. In addition, Wincor Nixdorf will use information generated in the service stations to manage cash in transit services, which collect and replenish cash in the stations.
Vault Cash / Cash ManagementTrends / StatisticsTransaction ProcessingRetail / Off-PremisesDebit / CreditSoftwareInnovationWincor Nixdorf International
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