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New mobile app simplifies management, maintenance of Hyosung ATMs

The app uses a unique QR code on the ATM to provide instant access to detailed information about the device, as well as easy-to-follow videos for simple maintenance tasks.

February 24, 2016

Nautilus Hyosung America has announced the introduction of a new, patent-pending mobile application: moniMobile. The app, which is available on Android and iOS platforms, allows merchants and ATM operators to manage their Hyosung ATMs with greater ease, the company said in a press release.

"Hyosung is pleased to deliver moniMobile, a new tool that helps ATM operators cut costs by giving them direct, real-time control of ATM management," said Jason Kuhn, Nautilus Hyosung America VP of retail product marketing and planning. "This user-friendly app makes maintaining accurate ATM fleet data quick and easy."

With a quick scan of the unique QR code on their Hyosung ATM, moniMobile users can immediately obtain detailed information about the device, including:

  • ATM model and serial number;
  • terminal ID;
  • card reader type;
  • encryption PIN pad type;
  • location name and address; and
  • current software version, with all ATM software updates automatically pushed to the app.

Additionally, MoniMobile allows the user to keep an updated log of bill counts and cash balances; the app does the math. 

And, according to the release, the app helps merchants with tasks that previously would have resulted in downtime and a service call by providing "how-to" videos for routine maintenance activities such as:

  • loading receipt paper;
  • loading the cash cassette;
  • updating the cash balance in the admin menus;
  • clearing a note jam; and
  • clearing a paper jam.

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