News

NCR packages consolidated services for European FIs

March 27, 2012

NCR Corporation today announced that it is introducing NCR Total Branch Services for European financial institutions. The program provides consolidated support for all branch technology — regardless of vendor — including ATMs, personal computers, kiosks, voice and data networks, wireless and fixed networks, and printers.

The move reflects a trend noted in a December 2011 Gartner report, Competitive Landscape: Integrated Infrastructure Support Providers, Western Europe. According to the report, “End-user organizations are actively pushing for consolidated support contracts to realize cost savings, reduce contract management overhead and simplify operational processes by having a single source of maintenance.”

In its announcement NCR said that Total Branch Services offers the broadest coverage in the industry with on-site technicians and local-language help desk agents who can support devices from hundreds of technology manufacturers, as well as branch networks in a single country or across a region. The announcement went on to say that financial institutions typically see savings of 10–15 percent when they consolidate service providers.

“Financial institutions are under significant pressure to deliver exceptional customer experience while maintaining operational efficiency,” said Chris Askew, senior vice president of NCR Services. “NCR Total Branch Services provide banks with a proven single, strategic partner to manage their branch infrastructure while keeping their business up and running so that branch staff can focus on customers.”

For more on this topic, visit our outsourcing research center.