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BAI RD: Diebold brings security offerings to ATM outsourcing solution

November 18, 2008

ORLANDO, Fla. — Driving innovation tohelp strengthen the financial-services industry, Diebold Inc. is enhancing and broadening its outsourcing solution through the additionof security-related solutions and consulting. Outsourcing with Diebold canhelp deliver cost savings, streamline operations and increase the return oninvestment at the self-service channel. With the addition of security,Diebold now can enable financial institutions to take advantage of a trueend-to-end solution under an operating model that allows for the addition ofnew security solutions with continually updated technology, without thetraditional upfront expense. This allows financial institutions to rely on aprofessional outsourcing alliance with Diebold as an integral component oftheir security strategies.

Ever-present cyber threats and rapidly rising crime rates make itimperative for financial institutions to deploy a professionally designed,implemented and maintained security operation that offers the flexibility toeasily incorporate new technologies as they emerge. These days, manyfinancial institutions have limited resources and capital necessary tointernally handle this effectively. Diebold's security outsourcing provides athorough yet scalable solution for financial institutions.

Outsourcing security also can help lower instances of false alarms through24/7 interactive remote monitoring. Simply adding a DVR and a two-way audiosystem interconnected to the site alarm panel, along with video monitoringservices, can help financial institutions significantly reduce false alarmfees. Under an outsourcing agreement, financial institutions also can deploythe latest in access control and credentialing, which helps meet suchstringent regulatory mandates.

When a financial institution outsources its entire integrated securityprogram, Diebold will back the entire program with a remarkable promiseagainst false alarm fees. It's a customer's assurance that Diebold canidentify a true emergency with unmatched speed, accuracy and false alarmresistance.

"In an outsourcing agreement, Diebold's industry experts work with thefinancial institution to develop a comprehensive outsourcing solution thatincludes software, hardware and services," said Dennis M. Moriarty, seniorvice president, Global Security Division. "By understanding customers' risks,compliance concerns and security business operations, we can build a solutionthat starts with a process and builds on it for optimal security of both acustomer's facilities and data. We draw on our security expertise to provideunparalleled process management and business solutions to our clients."

"One of the greatest advantages under this type of full-service agreementis that Diebold becomes a single point of contact for the financialinstitution's entire self-service operation," said Greg Steffy, seniordirector, Integrated Services, Diebold. "Turning over to Dieboldcomprehensive management of key security system elements frees financialinstitutions to more effectively build and maintain customer relationships andreduces the need to devote valuable resources to myriad operationalchallenges."

Traditionally, streamlining operations, increasing efficiencies andrealizing a solid return on investment could be difficult to achieve, giventhe capital required to enlist individual vendors to fulfill all the servicesnecessary to address even the most basic business concerns. But today, afull-service outsourcing arrangement with Diebold offers a single-point-of-contact, helping financial institutions avoid large capital outlays andinstead transform those expenses into operating dollars. It also allowsfinancial institutions to provide the advanced security customers need and theoperational efficiencies that drive the bottom line.

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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