ATM outsourcing brings Chocolate Bayou FCU sweet relief from upgrade angst

Chocolate Bayou Federal Credit Union made the decision to outsource its ATM fleet after learning that only one of the aging machines at its four branches could be upgraded for EMV transactions.

The Alvin, Texas-based financial institution, with more than $123 million in assets and nearly 14,000 members, has turned over the management of its ATMs to Houston-based Dolphin Debit, according to a press release.

The move has made life easier for employees of Chocolate Bayou FCU, president and CEO Gary Angeles said.

"Being a smaller credit union, we just didn't have a lot of ATM expertise in-house," he said. "Anytime we had an issue, we had a lot of people pointing fingers. On top of that, it was an aging fleet that we needed to make investments in, and I saw Dolphin Debit as a one-stop solution."

Since partnering with Dolphin Debit, Angeles said, "We have had fewer complaints about ATMs being down. We're happy with the simplicity of this, and we have peace of mind knowing that everything is being handled for us and we don't have to worry about upgrades and compliance."

Dolphin Debit co-founder Gary Walston, said that upgrades and compliance issues have become major considerations for credit unions, due to the upcoming end of support for the Windows 7 operating system and the need to upgrade to Windows 10.

"It's very important for credit unions to evaluate their ATM fleets and determine how costly the next upgrade will be," Walston said in the release. "This could be just the right time for them to make a change and offload the burdens of ATM management ... "

Topics: ATM Management, Bank / Credit Union, Distributors / ISO / IAD, Outsourcing, Windows 10

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