Suzanne Cluckey
Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and BlockChainTechNews.com wwwView Suzanne Cluckey's profile on LinkedIn

Diebold Nixdorf and the Terrible, Horrible, No Good, Very Bad Day

Diebold Nixdorf and the Terrible, Horrible, No Good, Very Bad Day

There's no other way to describe Aug. 1 in the annals of Diebold Nixdorf history. The company reported unpleasantly surprising Q2 earnings first thing in the morning, and it was right downhill from there, as DN stock tumbled 37 percent by the end of the day.

ATM Marketplace: July Top 5

ATM Marketplace: July Top 5

July can be a slow, sleepy summer month. Or not. At ATM Marketplace it was definitely "or not," as we worked to bring you the latest on ATM security-related topics (i.e., EMV, Windows 10, video monitoring, physical and logical security). If your month was as busy as ours and you missed a few of the top stories, you can catch up right here.

ATM Marketplace: June Top 5

ATM Marketplace: June Top 5

It's officially summer. And it feels like it. Whether you're headed to the lake, the cabin, the pool, or indoor refuge with working AC for the July 4 holiday, it's a good time to catch up on your summer reading — including top-rated features you might have missed at ATM Marketplace.

Real-time data: The key to transaction satisfaction for the contemporary bank accountholder

Real-time data: The key to transaction satisfaction for the contemporary bank accountholder

While delivery of retail banking services is growing more complex, accountholders are growing more impatient with service disruptions and slow transaction speeds. A free webinar and white paper offer a single, elegant solution to both issues.

How banks can meet the need for speed in an omnichannel age

How banks can meet the need for speed in an omnichannel age

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy? The answer lies in the effective use of real-time data, and an upcoming webinar will explain why — and how.

ATM Marketplace: May Top 5

ATM Marketplace: May Top 5

ATM deployers are looking ahead: In May, the first and second most-read stories were concerned with the future of the industry. The remainder of the top five offered information deployers can use in the here-and-now to ensure that ATM of the future is secure, consumer friendly and profitable.

A mixed bag: US banking reg rollbacks are met with approval and alarm

A mixed bag: US banking reg rollbacks are met with approval and alarm

In May, President Trump signed a flurry of legislative measures, keeping a campaign promise to roll back bitterly opposed rules and regulations levied against banks during the Great Recession. Predictably, public reactions to the undoing of these Obama-era restrictions were miles apart.

How AI can save your FI on ATM cash management

How AI can save your FI on ATM cash management

A free webinar on May 29 will explain how advances in AI can help financial institutions more precisely manage the cash in their ATMs in order to reduce risk, increase opportunities for cash investment and provide consistent, cost-effective cash access for customers.

You'll need more than luck: A winning defense against ATM jackpotting

You'll need more than luck: A winning defense against ATM jackpotting

In today's criminal underworld, jackpotting is serious business. And, increasingly, the business of ATM security providers is to help FIs and IADs understand, anticipate and defend against logical attacks such as jackpotting. Which is what TMD Security did in a recent free webinar.

With new execs at the top, 'NCR's future is bright'

With new execs at the top, 'NCR's future is bright'

Yogi Berra might have called NCR Q1 results "deja vu all over again," as ATM sales continued to decline. But with a new CEO and chairman of the executive board, the company believes it has all the pieces in place to complete its evolution into a software-driven, hardware-enabled enterprise.

ATM Marketplace April Top 5

ATM Marketplace April Top 5

With a storm front of OS upgrades, security threats and industry disruptors on the horizon, ATM operators might feel like somebody's trying to rain on their parade. Our most popular articles last month offered solutions to help them weather changes across the industry.

When ATM cash recycling makes sense

When ATM cash recycling makes sense

Neill Harris of NCR Corp. offers an in-depth look at the demonstrated benefits of ATM cash recycling, and the three simple steps that all deployers — whether FI or IAD — should take to maximize these benefits when introducing ATM cash recycling into their fleet.

The problem of product obsolescence — and what the ATM industry is doing about it

The problem of product obsolescence — and what the ATM industry is doing about it

A broken-down washing machine got me thinking about the economics and environmental implications of obsolescence — and what the ATM industry is doing to lessen the impact of both.

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

ATM jackpotting in America: The gathering storm

ATM jackpotting in America: The gathering storm

In part two of our series on ATM jackpotting, we spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the arrival of ATM jackpotting in the U.S. and measures deployers can take to safeguard their fleet and their business.

The rise of ATM jackpotting: A brief and costly history

The rise of ATM jackpotting: A brief and costly history

In advance of an April 26 webinar, ATM Marketplace spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the comparatively short and extremely costly history of ATM jackpotting.

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

Key players in the ATM industry have set aside their competitive differences to collaborate on a future-proof, app-based standard that will end the constant cycle of Microsoft upgrade deadlines and give deployers virtually unlimited ability to customize their ATM networks.

ATM Marketplace: March Top 5

ATM Marketplace: March Top 5

This year, March roared in not so much like a lion as it did like a bear, on the heels of weak earnings reports in February from NCR, Diebold and Cardtronics. Happily, though our most-ready stories of the month offered a more optimistic view to carry us into spring.

Spring-clean your ATMS!

Spring-clean your ATMS!

Spring is here, and there's no better time to spruce up your ATM fleet and make sure that every machine is in peak operating condition before summer's heat arrives. Here's your top-hat-to-toe-kick ATM checklist.

The strangely simultaneous rise of cards and cash

The strangely simultaneous rise of cards and cash

Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in "Payments are a-changin' but cash still rules," a publication from the Bank for International Settlements.

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