Suzanne Cluckey
Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and BlockChainTechNews.com wwwView Suzanne Cluckey's profile on LinkedIn

Banking in depth: Embracing disruption, transformation and high-touch customer experience

Banking in depth: Embracing disruption, transformation and high-touch customer experience

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

How can trending technologies enhance the user experience?

How can trending technologies enhance the user experience?

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.

ATM Marketplace: November Top 5

ATM Marketplace: November Top 5

November kicks off the holiday season in the U.S., but judging by the underwhelming Q3 earnings reported early in the month by ATM industry mega-brands — and covered in three of our top five features for November — the festivities may fall a little flat for some.

7 reasons to migrate to Windows 10 — and 60 minutes to get you started

7 reasons to migrate to Windows 10 — and 60 minutes to get you started

A Nov. 9 webinar offered a list of reasons why migration to Windows 10 is an FI's best competitive move, and looked under the hood at the operating system, conversion functionality and licensing requirements, migration timelines, and consumer experience.

Cardtronics sets out on troubled waters as CEO signs off

Cardtronics sets out on troubled waters as CEO signs off

As market shifts challenge the brand's earnings model, Steve Rathgaber made the last earnings presentation of his 8-year tenure at the helm of Cardtronics, and expressed confidence that the leadership team he's built will carry on to find a profitable way forward.

Three quarters, no change in ATM outlook for Diebold Nixdorf

Three quarters, no change in ATM outlook for Diebold Nixdorf

In Q3, ATM sales continued a downward trend that CEO Andy Mattes said would most likely continue until midyear 2018. In the meantime, the company is focusing on software and services, business segments that are generating double-digit sales increases, and moving forward with initiatives to integrate operations and cut costs.

On the road again: Mapping the migration of your ATM fleet to Windows 10

On the road again: Mapping the migration of your ATM fleet to Windows 10

Just four years after the ATM industry's migration to Windows 7, the next OS upgrade — to Windows 10 — looms two short years away. Join our free Nov. 9 webinar and learn how to achieve a smooth and timely installation that gives your FI the biggest bang for its buck.

ATM Marketplace: October Top 5

ATM Marketplace: October Top 5

October's gone and, with it, the clamor and rush of fall conferences and trade shows. Now's the time to catch up on ATM Marketplace features you missed in all the excitement, so grab a leftover bag of M&M's from the trick-or-treat bowl and enjoy the read.

No rabbit in the hat: Q3 ATM orders fail to materialize for NCR

No rabbit in the hat: Q3 ATM orders fail to materialize for NCR

After a quarter that management described as "sobering," the ATM giant was forced to lower revenue expectations for the year and hope for better results in 2018.

Signal or noise?: Deciphering the value of cryptocurrencies

Signal or noise?: Deciphering the value of cryptocurrencies

Understanding the potential of blockchain and decentralized applications begins with asking the right questions about what they're for and what gives them value.

Funds disbursement via Visa: A bigger slice of the pie for ATMs?

Funds disbursement via Visa: A bigger slice of the pie for ATMs?

At Money 20/20 this week, Visa EVP Oliver Jenkyn mapped out growth opportunities that push money the other way — that is, toward the consumer — across the network's rails. It's a scenario that can mean a bigger slice of the pie for the ATM industry, too.

Stealth and destruction: How to stop 2 extreme ATM threats

Stealth and destruction: How to stop 2 extreme ATM threats

One is silent and unseen, the other is pure shock and awe. Deep insert skimming and explosive attacks are both potentially devastating to an ATM operator's business — and both are migrating around the world faster than you might think.

Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks

Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks

Deep insert skimming, which first took hold in Europe, is now spreading like wildfire in the US. And explosive attacks, once viewed as 'not our problem,' have been carried out against four California ATMs in the past 6 months. What's up with that? Find out — and learn how to protect your own fleet — in a free webinar.

Branch Transformation by design, part 2: The cautionary tale of Kodak

Branch Transformation by design, part 2: The cautionary tale of Kodak

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each, beginning with Flushing Bank, where branch transformation netted a 28 percent reduction in FTEs (without layoffs) and a 20 percent reduction in operating costs.

5 ways FIs can create 'remarkable experiences'

5 ways FIs can create 'remarkable experiences'

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

Best steps for balancing ATM availability and expense

Best steps for balancing ATM availability and expense

It's not always easy to balance ATM cost efficiency with escalating customer expectations, but it can be done. And a free, one-hour webinar on Sept. 26 will offer tips and insights that can help you provide world-class ATM service without breaking the bank.

ATM Marketplace: August Top 5

ATM Marketplace: August Top 5

Often called the 'dog days of summer,' the month of August can be a sleepy time of year. But it did offer a few eye-openers at ATM Marketplace, including the launch of the 2017 ATM and Self-service Software Trends report and Cardtronics Q2 earnings.

Webinar presents highlights from 2017 ATM and Self-service Software Trends report

Webinar presents highlights from 2017 ATM and Self-service Software Trends report

On Tuesday, ATM Marketplace released the 10th annual edition of the industry's most popular study and hosted a webinar with report sponsor KAL ATM Software to offer analysis of the findings. Here's a look at just a few of the highlights from the presentation and report.

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

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ATM Marketplace: November Top 5