Suzanne Cluckey Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and BlockChainTechNews.com www
Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in "Payments are a-changin' but cash still rules," a publication from the Bank for International Settlements.
Want to increase traffic at your ATMs and realize greater profitability from every card transaction? A March 8 webinar hosted by ATM marketplace and sponsored by Elan Financial Services will show you how you can do just that.
Diebold Nixdorf and NCR Corp. held earnings calls in February, but there wasn't much to love in the companies' revenue reports. Those were our top two stories last month; readers also liked our coverage of an ATMIA conference workshop on ATM physical attacks.
Diebold recently held its first earnings call since the departure of Andy Mattes. Aside from his absence, the Q4 presentation was about the same as the previous three, showing slow ATM sales, modest gains for software and services, and ongoing integration costs.
In a late afternoon earnings call on Feb. 8, NCR Corp. delivered the final word on disappointing earnings results for 2017, and described some of the "transformational efforts" the company is now undertaking in order to change up the storyline in 2018.
The "town hall" meeting has become a highlight of the annual ATMIA US Conference, encapsulating industry-wide happenings in a tidy 60-minute package. As usual, this year's session covered a lot of ground. Here's the recap.
In a workshop at last week's ATMIA conference, attendees learned how Cash Connect and 3Si were able to stop chasing the same ring of thieves out of one major city after another, and made sure their next destination would be the city jail.
At a morning workshop during the ATMIA conference, the audience heard unsettling statistics and anecdotes about the rising number of ATM physical attacks in the U.S. They also heard about new and existing solutions that can help them avoid becoming another statistic or anecdote.
Penalizing independent ATM deployers in the U.K. for having "too many" ATMs in urban areas is possibly the least compelling way imaginable to persuade them to move their machines to underserved parts of the country that banks have already labeled unprofitable.
For ATM operators, two subjects were top of mind last month: The future — it being the start of the new year; and security — malware being a fast-growing ATM crime trend. In fact, it took less than 24 hours for a Jan. 30 feature about jackpotting in the U.S. to become one of the top 5 stories for the entire month.
Now that EMV has taken much of the profit out of ATM skimming, criminals are taking up more sophisticated methods of thievery. So it was that the Secret Service confirmed last week that ATM jackpotting crime has, at long last, arrived in the U.S.
After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves as a reminder that it's time to put away the party hats and turn our full attention to the future.
Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.
Court battles, crime and cardless transactions were all big stories last year in the ATM industry, and no doubt will continue to make headlines this year. But the biggest story by far was the release of the 2017 ATM trends report, an event that only rolls around every two years, but gives us a valuable glimpse into 2018 and beyond.
The short story, "The Gift of the Magi," and the memory of a long-ago Christmas shopping trip to a downtown dime store reminded me recently that a statement made with pennies can be infinitely more profound than one made with plastic.
During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.
Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.
November kicks off the holiday season in the U.S., but judging by the underwhelming Q3 earnings reported early in the month by ATM industry mega-brands — and covered in three of our top five features for November — the festivities may fall a little flat for some.
A Nov. 9 webinar offered a list of reasons why migration to Windows 10 is an FI's best competitive move, and looked under the hood at the operating system, conversion functionality and licensing requirements, migration timelines, and consumer experience.
As market shifts challenge the brand's earnings model, Steve Rathgaber made the last earnings presentation of his 8-year tenure at the helm of Cardtronics, and expressed confidence that the leadership team he's built will carry on to find a profitable way forward.