Article
Webinar preview: Turn compliance burdens into business opportunities
Their ROI might be hard to quantify, but upcoming ATM upgrades can offer compensatory benefits.
September 30, 2013 by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
So far, nobody has figured out how to determine the ROI of upcoming ATM fleet upgrades in terms of what deployers won't pay in penalties and losses from security breaches.
Of course, knowing what they're missing, so to speak, still won't help deployers to recoup the cost of implementation, but it might make a deployer feel a whole lot better about the expenditure.
Cost has a great deal to do with the fact that more than two-thirds of the world's ATMs are still running Windows XP. And it's largely why an even higher percentage of banks and ATM fleet owners in the U.S. have not begun the transition to EMV.
Further muddying the budget picture is the fact that ensuring PCI/DSS compliance and migrating to Windows 7 can both produce ripple effects on the memory, processors and software running on ATMs.
Upgrades to these aspects of ATM operation might mean that banks and fleet owners will have to re-certify their ATMs with switch providers, generating additional hurdles to account for.
However, with deadlines looming next spring for with the expiration of XP support and the implementation of PCI compliance, and with liability shifts beginning to accelerate for EMV non-compliance, the time has come when doing nothing is no longer an option.
While upgrades might be compulsory and costly, they don't also have to be without compensatory value. When implemented with a particular attitude and approach, these changes actually can yield competitive opportunities for an astute ATM operator.
Learning how to adopt and apply that attitude and approach will be the subject of a free webinar presented on Tuesday, Oct. 8 by Wincor Nixdorf and hosted by ATM Marketplace.
Christian Luetkhoff, Wincor Nixdorf VP of professional services for North America, will discuss the strategies and best practices that banks and ATM fleet owners can use to turn upcoming compliance deadlines into opportunities to bolster security, improve functionality, and enhance the overall customer experience at the ATM.
"When support for Windows XP ends, so too will the ongoing flow of security patches that are needed to protect ATMs running that OS," said Luetkhoff. But he had good news about accommodating the new requirements of Windows 7, as well.
"Fortunately, there are a number of ATM-specific security solutions — such as access protection, intrusion protection, and hard disc protection — that banks and ATM fleet owners should implement during their transition to Windows 7. These solutions also work with Windows XP, giving customers an added measure of security before, during, and after their migration to Windows 7."
Ron Braco, Wincor Nixdorf director of banking services for North America, will examine what these mandatory changes mean from a services perspective, by outlining all of the items that ATM fleet owners need to consider.
"Depending on the size and age of your ATM fleet, there are some instances where it makes sense to extend the life of an ATM through hardware and software upgrades, and in other cases, it's easier and more cost effective to simply replace an aging ATM altogether," Braco said.
"We'll discuss best practices and evaluate a number of scenarios that ATM fleet owners should consider when addressing these types of mandatory changes to their ATMs. We'll also cover a range of post-implementation support items to ensure that service agreements are updated following upgrades of this magnitude."
Webinar attendees will come away with a view to the "Big Picture" — and with the ability to identify the items and processes they'll need to put into place to accelerate their strategic plan for implementation of EMV, Windows 7 and PCI.
Webinar participants can complete quick and easy registration online.
Read more about regulatory issues.
About Suzanne Cluckey
Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.
