Article
Talaris intros ‘direct' ATM repair
Former De La Rue launches new company with ATM service.
October 8, 2008 by Tracy Kitten — Editor, AMC
BASINGSTOKE, England — Talaris, the former De La Rue Cash Systems Division of De La Rue PLC, has launched a new program called "Direct Repair," which provides all U.S. ATM users of the De La Rue and Talaris Single Denomination Dispenser with access to direct repair from the original manufacturer.
De La Rue Cash Systems on Sept. 1 announced its official break from parent De La Rue and new identity as Talaris, after its sale to The Carlyle Group, the global private equity firm.
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Talaris has 30 offices in 14 countries, and holds market-leading positions in North America, Spain, Germany, France and the United Kingdom. And Talaris provides service in more than 80 markets, through a channel of partners.
Tracey Graham, Talaris' chief executive, last month said Talaris planned to maintain a strong relationship with its former parent, commercial security printer De La Rue. In fact, Adrian Trise, Talaris' managing director and a member of the company's board, says the new entity is under the same management as the former De La Rue Cash Systems business.
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Photo provided courtesy of Talaris Two-hundred exhibitors and more than 120,000 visitors attended CIFTEE in Beijing. GRG, Eastcom, OKI, |
"The same team that's run the business for the last several years is running Talaris," Trise said. "We've always had repair, but we've never really before now had effective depot repair. It's the first time as a manufacturer that you've given direct access to the end-user to have direct access to repair. We are absolutely trying to put forth the value of our equipment."
Andrew Burgess, the managing director of The Carlyle Group, says the world's continued demand for cash is driving a continued need for consistent and reliable support of cash equipment.
"Unique technology, inherent expertise across some 2,300 professionals and a successful management team is the powerful combination that will ensure this is the first phase in the delivery of a dynamic new business," Burgess said.
Talaris offers global expertise, specializing in cash-handling technology to manage cash as it moves through the commercial cash cycle. Talaris solutions incorporate consulting and project management, cash dispensing and recycling, cash and coin handling, self-service solutions, integrated technology (OEM), connectivity and optimization software, and full support services.
Talaris has 2,300 employees, including more than 1,000 service and support staff.
Trise says Talaris is focusing its business on developing markets such as China, but also on mature markets such as the United States, where repair and ATM replacements are expected to be high.
Last month, Talaris debuted its offerings in Beijing during the China International Exhibition on Financial Banking Technology and Equipment conference.
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Photo provided courtesy of Talaris
The Beijing Exhibition Centre. |
"With CIFTEE, we had attended previously as De La Rue, but the key this time was that we are a new company," Trise said. "China is where the U.S. was five or six years ago, so they are growing very rapidly and they will be key to our growth. We, as an OEM, have been very focused on Asia for about 15 years now. This is a place where we want to put a lot of effort early on, so that we can get a strong market share. And you always read about the States being mature and not having much volume growth, but we continue to see the States as a viable market, and we have a number of mechanisms in the States, because we have been shipping there for a number of years."
The SDD bill dispenser repair market is populated with suppliers that often do not have access to OEM parts, Trise says. Refurbished or gray market parts may find their way into SDD mechanisms via suppliers, reducing the effectiveness or even the safety of the device. With the direct-repair model, any owner or deployer of an SDD-based ATM will benefit from mechanism repair by professional service personnel who are employed and trained by the manufacturer.
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