Features
How to fight back against ATM fraud
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
ATM fraud via skimming and other techniques is on the rise. How can operators fight back?
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How can banks craft the customer journey?
by Bradley Cooper — Editor, Connect Media
Banks have made efforts to improve their customer journeys, but consumers often feel it isn't enough. How can banks fix this issue? A panel at the Bank…
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Is the metaverse worth it?
by Bradley Cooper — Editor, Connect Media
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
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How to act on banking customer data
by Bradley Cooper — Editor, Connect Media
The opening keynote at the Bank Customer Experience Summit in Charlotte from Sept. 12 to 13 covered AI, banking data and how it can all come together to…
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Bank Customer Experience Awards showcase financial innovation
by Bradley Cooper — Editor, Connect Media
Bank of America, Citizens Bank and America's Credit Union all earned awards at the annual BCX Awards.
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AI won't replace employees, it will make CX better
by Bradley Cooper — Editor, Connect Media
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…
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Can AI help banks get a leg up?
by Bradley Cooper — Editor, Connect Media
Regional and smaller banks are feeling the stress from the chaos in the banking world. Can AI help them get a leg up?
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Bank Customer Experience Summit registration closing
by Bradley Cooper — Editor, Connect Media
The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus…
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How banks can meet small business needs
by Bradley Cooper — Editor, Connect Media
How can banks help small businesses with lending and cash flow while also delivering individualized experiences?
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Cannabis dispensaries turn to cash in wake of Mastercard ban
by Bradley Cooper — Editor, Connect Media
With Mastercard's recent move to ban cannabis purchases, dispensaries must turn to cash.
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Final call to experience innovation at Bank Customer Experience Summit
by Bradley Cooper — Editor, Connect Media
This year attendees will experience innovation across banking, retail, hospitality and the restaurant spaces firsthand at the jointly held Bank Customer…
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NCR expands through separation into 2 companies
by Bradley Cooper — Editor, Connect Media
The ATM industry, typically a fairly conservative industry, has been experiencing major changes this year. One such change is NCR's separation into two…
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How ATMs can improve airports with currency exchange
by Bradley Cooper — Editor, Connect Media
Exchanging between currencies can be a challenge while traveling. ATMs are making this easier, alongside informative digital signage.
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Non-bank ATM deployers expand in changing climate
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Non-bank ATM operators bounce back from the pandemic with acquisitions of bank terminals to expand their reach, boosting fleet numbers and increasing…
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ITMs come to credit unions
by Bradley Cooper — Editor, Connect Media
ITMs are becoming a staple of credit unions, since they can use ITMs to expand their reach in a nontraditional way.
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Bank Customer Experience Summit to examine future of branches
by Bradley Cooper — Editor, Connect Media
Banks are dramatically changing their branch strategies, from shutdowns to redesigns. The Bank Customer Experience Summit will look at the cutting edge of…
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Don't count cash out just yet
by Bradley Cooper — Editor, Connect Media
Cash is dead right? Not so fast! The Federal Reserve found the average amount of cash held in an adult's pocket, purse or wallet went up in 2023.
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How APIs can improve banking security
by Bradley Cooper — Editor, Connect Media
Screen scraping is a major security issue for banks. By replacing this practice with APIs, banks can eliminate this issue and improve customer experience.
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Bank Customer Experience Summit to provide guidance on small business banking
by Bradley Cooper — Editor, Connect Media
Small businesses make up a huge portion of the economy but are many times overlooked by banks. How can banks resolve this issue and help small businesses…
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ATM industry urges Congress to take action on Safe Access to Cash bill
by Bradley Cooper — Editor, Connect Media
Following high profile deadly shootings at ATMs, the industry is calling on Congress to act to protect access to cash.
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