What does Gen Z want from banks?

by Bradley Cooper — Editor, Connect Media

How should your bank appeal to Gen Z? Should the branch play a role? What about digital signage?

5 rules for success in self-service

by Daniel Brown — Editor, Networld Media Group

A panel of experts shared core trends and rules for success for self-service automation at the Self-Service Innovation Summit in Miami, Florida.

Contactless ATMs improve customer experience

by Bradley Cooper — Editor, Connect Media

What are contactless ATMs, and how do they work?

2024 ATM trends: What can we expect?

by Bradley Cooper — Editor, Connect Media

Now that we have entered 2024, it's time to look ahead to see what trends we can expect to see this new year with a focus on three key areas: AI, video banking…

ATM, self-service tech wows at Self-Service Innovation Summit

The recent Self-Service Innovation Summit provided examples of payment systems, interactive touchscreens, voice interaction modules, AI-enabled identity…

2023's Top 10 ATM headlines: NCR separation, security, bitcoin ATMs lead the way

by Bradley Cooper — Editor, Connect Media

With 2024 fast approaching, it's time to take a look back at the top stories of 2023 for ATM Marketplace.

Do ATMs need more features?

by Bradley Cooper — Editor, Connect Media

Are advanced features for ATMs useful...or unhelpful?

TD Bank takes a closer look at banking preferences

by Bradley Cooper — Editor, Connect Media

What do customers actually want from banks? Do they still want branches? TD Bank's recent customer survey revealed some surprising statistics.

Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

ATM, Self-Service Software guide offers exclusive information on industry

by Bradley Cooper — Editor, Connect Media

The 2023 ATM and Self-service Software Trends Guide delivers in-depth research based on interviews and survey data from financial institutions worldwide on how…

Banks embrace rewards, personalized tools for small businesses

by Bradley Cooper — Editor, Connect Media

How can banks help small businesses? By taking lessons from consumer products and offering them rewards, tools and personalized services.

The future of banking: Overhauling customer experience strategies

by Bradley Cooper — Editor, Connect Media

What is the key to banking success in the current market? The answer is to overhaul customer experience strategies to meet consumers where they are.

ATMs take cash deposit to the next level

by Bradley Cooper — Editor, Connect Media

NCR partnered with Clip Money to make cash deposits at ATMs easier for businesses. Here's how.

What's new in branch design?

by Bradley Cooper — Editor, Connect Media

Digital banking is important, but branches also have a role to play. A panel at the Bank Customer Experience Summit in Charlotte, North Carolina took a look at…

Gen Z panel shares 5 rules for success

by Daniel Brown — Editor, Networld Media Group

What does Gen Z actually want from banks and businesses? A panel of Gen Zers discussed what they look for.

Are surcharge-free ATMs inevitable?

by Bradley Cooper — Editor, Connect Media

Customers hate fees at ATMs, and fees are continuing to rise. Are surcharge-free ATMs the way of the future?

How should banks use AI?

by Bradley Cooper — Editor, Connect Media

How should banks use AI? Will it replace employees?

Revolutionizing self-service: A peek into the future at the ICX Summit

by Daniel Brown — Editor, Networld Media Group

A panel of industry experts convened to discuss this and strategies for businesses during this year’s Interactive Customer Experience Summit in Charlotte…

Bringing hospitality back to banking

by Bradley Cooper — Editor, Connect Media

A panel at the Bank Customer Experience Summit discussed how banks can bring hospitality back for customers.

Mastering the art of end-to-end CX strategy

by Bradley Cooper — Editor, Connect Media

How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…