Features
Self service banking: 3 tools that improve the customer experience
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Here are three of the best self-service banking tools that can improve the bank experience.
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Balancing the human touch with AI — a Q and A with Marbue Brown
by Daniel Brown — Editor, Networld Media Group
Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…
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How to avoid customer transformation pitfalls
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can banks successfully deliver customer transformation initiatives? A panel at the upcoming Bank Customer Experience Summit from Sept. 9 to 11 in Charlotte…
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Will cash ever go away?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Is cash on its way out or will it stick around for the future?
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Chatbots lead the way in AI banking
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
ATM Marketplace spoke with Bank of America about the Erica chatbot and its continued development as an AI banking tool.
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Cardless ATMs deliver Google/Apple Pay
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Cardless ATMs are paving the way for a more convenient banking experience by enabling Google and Apple Pay transactions.
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ATM features: 5 to include
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Want your ATM to succeed? Consider adding these five essential features.
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Where are bank branches headed?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Bank branches are decreasing in number across the U.S., but this trend doesn't tell the entire story.
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Experience innovation at the Bank Customer Experience Summit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The Bank Customer Experience Summit 2024's first early bird deadline is coming up on May 3rd.
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How banks can improve customer experience with surcharge free ATMs
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Surcharge free ATMs allow banks to expand their services outside of branches.
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Protecting ATMs from attacks
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Wells Fargo shared tips on how to protect ATMs.
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Non-bank ATMs have hidden opportunities amid challenges
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
IADs have taken big hits in recent years, but consumers still want their services. IADs need to take these key strategic steps for success.
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What's the regulation roadmap look like for ATMs in 2024?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
There are several laws and regulatory frameworks coming down the pipeline that will have a direct impact on the ATM industry in 2024.
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Protecting an ATM's hardware, software by slowing down criminals
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can operators delay or frustrate ATM attacks long enough to be effective?
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AI's next big step for banking is data processing: First Internet Bank CEO discusses
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
First Internet Bank CEO David Becker believes that banks should take a "forward looking approach" with AI, especially in the area of data processing.
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Bringing the ATM to the cloud
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
With cloud-based tech, ATM operators can deliver the same customized experiences as smartphones.
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Nominations open for Bank Customer Experience 2024 Awards
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Nominations are officially open for the 2024 Bank Customer Experience Awards, which will be presented at the jointly held Bank Customer Experience Summit and…
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ATM fees: Debunking misconceptions
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
ATM fees can be a major point of contention for consumers. No one likes to pay for a service that they are used to receiving for free by using their bank's…
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What's the future hold for IADs?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Independent ATM operators have taken hits on multiple fronts the past years. With falling cash withdrawals, customer resistance to fees and acquisitions, there…
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Is cash here to stay?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Will cash go away? That is the question that is top of mind for the ATM industry. Two debaters tackled this issue head on.
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