Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking…

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric…

As digital payments volume rises, cash remains in mainstream

October 9, 2017

Global digital payments volumes will increase by an average 10.9 percent through to 2020, reaching nearly 726 billion transactions, according to the World…

Branch Transformation by design, part 2: The cautionary tale of Kodak

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that…

Diebold claims No. 1 spot as largest ATM manufacturer

October 6, 2017

Diebold Nixdorf has been named the largest manufacturer in the global ATM market in Global ATM Market and Forecasts to 2022, a new report from strategic…

PSCU, Javelin highlight fintech opportunities for CUs

October 6, 2017

By 2020, more than 50 billion connected devices will be employed worldwide — approximately 6.6 devices per person. This IoT explosion represents a massive…

ATM fees in US set record high for 11th straight year

October 5, 2017

Bankrate.com has released its latest checking account study, which finds ATM fees at an all-time high for the 11th year in a row.

NCR teams with Maine FI to fine-tune Alexa's financial skills

October 5, 2017

NCR Corp. has partnered with Maine-based Town & Country Federal Credit Union to create a new skill for Amazon Alexa-enabled devices that allows consumers…

Bank CEOs put their money on digital transformation

October 3, 2017

Nearly 80 percent of U.S. banking CEOs are increasing their investments in digital transformation, as the majority believe that their institutions are not…

Why FIs need to offer their own mobile wallet

Most consumers want one payment app on their phone, and most would prefer it to be their bank's. But with Apple, Android and Samsung getting the jump on mobile…

Online, mobile rule in ABA banking preferences survey

September 29, 2017

Forty percent of Americans use their bank's online channel more than any other to manage their bank account. Approximately one-quarter (26 percent) use a…

Another study affirms our affection for cash

September 29, 2017

Two weeks after the release by TNS of a study on ATM use habits among Americans, Aussies and Brits, cash technology provider Glory has released its own polling…

5 ways FIs can create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…

Conversion of mobile users to contactless payment proceeds slowly; facial ID not a selling point

September 22, 2017

A new survey by Juniper Research has found that more than 40 percent of iOS users in the U.S. consider themselves unlikely to use facial recognition as a…

Aldi shoppers can now stock up, check out via contactless

September 22, 2017

Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…

Study measures millennials' digital banking engagement

September 21, 2017

Computer Services Inc., a provider of financial technology solutions, has released a national study with the Center for Generational Kinetics that examines the…

Nontraditional providers making inroads into retail banking space, study finds

September 21, 2017

A substantial number of consumers are comfortable using nonfinancial providers for essential activities such as paying bills, transferring money to others and…

Europe leads the way in digital banking, payments

September 21, 2017

The uptake of mobile devices to manage money, conduct banking and make payments is greater than ever in Europe as 77 percent of Europeans now use their mobile…

ATM market growth in Asia makes up for contraction in Europe, RBR study finds

September 15, 2017

The number of ATMs installed worldwide grew 3 percent to 3.3 million in 2016. As in recent years, the vast majority of new ATMs were installed in Asia-Pacific…

Study examines ATM use patterns among Aussies, Brits, Yanks

September 14, 2017

A new report from Transaction Network Services, a provider of data communications and interoperability solutions reveals that consumers in the U.S., U.K. and…