Funds disbursement via Visa: A bigger slice of the pie for ATMs?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At Money 20/20 this week, Visa EVP Oliver Jenkyn mapped out growth opportunities that push money the other way — that is, toward the consumer — across the…

Survey explores impact of service, fraud, security on banking decisions of US consumers

October 26, 2017

March Networks, a provider of intelligent IP video solutions, has published an independent survey exploring how customer service, fraud and security…

Mobile wallets: In a lull or just another nonstarter?

by Will Hernandez — Editor, NetWorld Media Group

Is the mobile wallet movement toast? A new study concludes that consumers and merchants might just be taking a break from adopting the technology while they…

India's ATM installation rate lags despite renewed banknote availability

October 24, 2017

As banks in India place greater emphasis on digital transactions, the growth of ATM networks has seen a marked slowdown, according to a report by Hindu…

Expanded ATM services a priority for consumers, survey finds

October 24, 2017

Consumers worldwide increasingly expect new and innovative services from their banks, according to new research from ACI Worldwide and YouGov.

Another reason why cash matters: Charity

October 19, 2017

The switch to contactless cards in the U.K. comes at a cost to the beneficiaries of charity, a new study shows. Nearly 2 in 5 adults polled in the study said…

FIs losing ground in customer satisfaction, study finds

October 16, 2017

On an academic grading scale, banks have fallen from B-minus to C-plus within the past year in terms of customer satisfaction, according to the annual Bank…

Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Deep insert skimming, which first took hold in Europe, is now spreading like wildfire in the US. And explosive attacks, once viewed as 'not our problem,' have…

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking…

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric…

As digital payments volume rises, cash remains in mainstream

October 9, 2017

Global digital payments volumes will increase by an average 10.9 percent through to 2020, reaching nearly 726 billion transactions, according to the World…

Branch Transformation by design, part 2: The cautionary tale of Kodak

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that…

Diebold claims No. 1 spot as largest ATM manufacturer

October 6, 2017

Diebold Nixdorf has been named the largest manufacturer in the global ATM market in Global ATM Market and Forecasts to 2022, a new report from strategic…

PSCU, Javelin highlight fintech opportunities for CUs

October 6, 2017

By 2020, more than 50 billion connected devices will be employed worldwide — approximately 6.6 devices per person. This IoT explosion represents a massive…

ATM fees in US set record high for 11th straight year

October 5, 2017

Bankrate.com has released its latest checking account study, which finds ATM fees at an all-time high for the 11th year in a row.

NCR teams with Maine FI to fine-tune Alexa's financial skills

October 5, 2017

NCR Corp. has partnered with Maine-based Town & Country Federal Credit Union to create a new skill for Amazon Alexa-enabled devices that allows consumers…

Bank CEOs put their money on digital transformation

October 3, 2017

Nearly 80 percent of U.S. banking CEOs are increasing their investments in digital transformation, as the majority believe that their institutions are not…

Why FIs need to offer their own mobile wallet

Most consumers want one payment app on their phone, and most would prefer it to be their bank's. But with Apple, Android and Samsung getting the jump on mobile…

Online, mobile rule in ABA banking preferences survey

September 29, 2017

Forty percent of Americans use their bank's online channel more than any other to manage their bank account. Approximately one-quarter (26 percent) use a…

Another study affirms our affection for cash

September 29, 2017

Two weeks after the release by TNS of a study on ATM use habits among Americans, Aussies and Brits, cash technology provider Glory has released its own polling…