The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there…

Banking in depth: Embracing disruption, transformation and high-touch customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…

Hyosung blows by 15K mark for US ATMs under maintenance

December 15, 2017

Nautilus Hyosung America has exceeded 15,000 ATMs and recyclers under maintenance contracts — a threefold increase in less than two years' time, a company…

RBS to shutter one-quarter of remaining UK branches

December 15, 2017

The Royal Bank of Scotland has announced plans to close 259 branches — a 25 percent network reduction for a financial institution that has already downsized…

ATM cash withdrawal volume grows 6 percent in 2016

December 15, 2017

In 2016, the number of cash withdrawals at ATMs worldwide was 107 billion, a 6 percent increase over 2015.

American consumers getting behind bio ID idea

December 15, 2017

A new Visa survey of 1,000 Americans confirms that consumers continue to have a strong interest in new biometric technologies that make their lives easier and…

AmEx scraps signatures, leaves Visa as sole holdout

December 14, 2017

American Express has said that starting in April it will no longer require a cardholder signature for transactions at the point of sale anywhere in the world.

Payment card use outpaces issuance as acceptance grows

December 14, 2017

The number of card payments worldwide increased 14 percent in 2016, to 310 billion, though card numbers grew at a significantly slower rate of 8 percent.

UK banks drop the ball in digital onboarding of customers

December 8, 2017

Traditional banks in the U.K. are losing ground to challenger banks when it comes to digital banking services, according to the new report, UK Bank Accounts: A…

Report correlates mobile banking features, customer favor

December 8, 2017

Malauzai Software, a provider of mobile and internet banking apps for community financial institutions, has released its December Monkey Insights report.

Apple Pay joins P2P players

December 7, 2017

Now U.S. consumers have yet another P2P payment alternative besides Zelle, Venmo and (as always) cash. On Tuesday, Apple announced in a press release that…

TIO Networks breach might have exposed 1.6M consumer records

December 5, 2017

TIO Networks, the bill payment platform acquired this summer by PayPal, has said that a security vulnerability could have exposed the personal information of…

PNC rolls out real-time payments

December 5, 2017

PNC, a top 10 U.S. bank by assets, has gone live on RTP, The Clearing House real-time payment system, using the Finastra payment services hub, Fusion Payments.

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for…

FIs face disconnect in consumer desires for innovation, security

December 1, 2017

Despite the banking industry's efforts to embrace innovation, consumers in the U.K. remain wary about sharing their data, according to a recent survey by NCR…

Do bitcoin and blockchain have a future in financial services?

Distributed ledger technology undoubtedly has characteristics that could improve payment processing efficiency and security ... if financial service providers…

Brits keen to use contactless payments for larger purchases

November 28, 2017

Nearly half (48 percent) of U.K. shoppers would like to customize their contactless card transaction limit or, at least would like to have the option to do so…

Cyberfraud 'a worrying trend' in UK; 5M cards canceled in 1 year

November 28, 2017

Ten percent of U.K. adults (approximately 5 million people) have canceled a payment card within the last year due to attempted cyberfraud, according to a new…

Study finds significant consumer willingness to bank with fintechs

November 26, 2017

A survey of more than 133,000 consumers in 22 countries reveals significant openness — at least half of respondents in most countries — to buying a financial…

How Brits got easy ATM access — and could lose it just like that

by Ron Delnevo — Chairman, Cash and Card World

IADs in the UK have always fought an uphill battle. The fight will become harder still — in fact, hopeless for some — if the banks that own the Link ATM…