5 ways FIs can create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…

Conversion of mobile users to contactless payment proceeds slowly; facial ID not a selling point

September 22, 2017

A new survey by Juniper Research has found that more than 40 percent of iOS users in the U.S. consider themselves unlikely to use facial recognition as a…

Aldi shoppers can now stock up, check out via contactless

September 22, 2017

Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…

Study measures millennials' digital banking engagement

September 21, 2017

Computer Services Inc., a provider of financial technology solutions, has released a national study with the Center for Generational Kinetics that examines the…

Nontraditional providers making inroads into retail banking space, study finds

September 21, 2017

A substantial number of consumers are comfortable using nonfinancial providers for essential activities such as paying bills, transferring money to others and…

Europe leads the way in digital banking, payments

September 21, 2017

The uptake of mobile devices to manage money, conduct banking and make payments is greater than ever in Europe as 77 percent of Europeans now use their mobile…

ATM market growth in Asia makes up for contraction in Europe, RBR study finds

September 15, 2017

The number of ATMs installed worldwide grew 3 percent to 3.3 million in 2016. As in recent years, the vast majority of new ATMs were installed in Asia-Pacific…

Study examines ATM use patterns among Aussies, Brits, Yanks

September 14, 2017

A new report from Transaction Network Services, a provider of data communications and interoperability solutions reveals that consumers in the U.S., U.K. and…

The ATM at 100, a forecast for 2017–2067: Part 1

ATMIA CEO Mike Lee takes a journey into the future to find out how the machine that began life 50 years ago as a friendly 'robot in the wall' will change over…

BofA adds ATM transaction prestaging to mobile app

September 8, 2017

Bank of America has introduced several updates — including ATM withdrawal prestaging — to its mobile app, according to a press release.

3 tenets of ATM availability in the connected economy

In today's connected economy, consumers are in the driver's seat. Whether it's banking, shopping, eating or traveling, they want to interact across channels on…

Study: Mobile payments reach tipping point in some countries

September 6, 2017

Mobile wallet adoption is on the rise globally, and the U.S. and Europe are catching up with fast-growing economies in Asia and Latin America where mobile…

Study: Proximity mobile payments to reach $49.2B in 2017

September 5, 2017

The value of U.S. proximity mobile payment transactions will total $49.29 billion in 2017, up 78.1 percent from last year, according to a study from eMarketer.

Barclaycard reflects on 10 years of contactless payments in the UK

September 5, 2017

Barclaycard marked the 10-year anniversary of launching contactless payments in the U.K. last week with figures that show how the technology has benefited…

Fitbit enables bankcard transactions with a simple wave of the wrist

August 29, 2017

How long before Fitbit enthusiasts can dash up to an ATM and briefly interrupt their daily 5K run to check their account balance and their heart rate with a…

US consumers ready for digital driver's license

August 28, 2017

The majority of the U.S. public is ready for the traditional driver's license to go mobile, according to a consumer survey from Radius Global Market Research…

ATM use increases with mobile banking use, study finds

August 25, 2017

Raddon, a Fiserv company and provider of research, analysis and strategic guidance to FIs, has published a report on consumer use of mobile banking and its…

EAST releases 2017 fraud alert stats to date

August 24, 2017

Through Aug. 21, the European Association for Secure Transactions (previously the European ATM Security Team) issued a total of 155 fraud alerts involving 2…

Juniper forecasts rapid rise in uptake of contactless payments

August 22, 2017

A new study from Juniper Research has found more than half (53 percent) of global transactions at the point of sale will be contactless within five years…

Europe's SIX Payment Service touts trend toward cashless events

August 22, 2017

SIX Payment Services, one of Europe's largest card transaction processors, is assisting events organizers across Austria, Belgium and the Netherlands to go…