As peso falters, bitcoin ATM operators see opportunity in Argentina

October 9, 2018

If you were following cryptocurrency in early 2013, you might remember that bitcoin ATMs were a proposed answer to the Cyprus financial crisis ... that never…

Mobile wallet use growing fast, research finds

October 5, 2018

Apple Pay is far and away the leader for mobile wallet transactions, according to new research from Auriemma Consulting Group. The app accounts for 77 percent…

Poor and elderly Brits hardest hit by ATM closures, watchdog group says

October 5, 2018

The consumer watchdog group Which is warning that the U.K.'s most vulnerable populations — the lower income and the elderly — will bear the brunt of the…

5 questions to consider about financial instant issuance

According to research from Aite Group, more than half of all financial institutions will offer FII by 2021. Wondering what’s fueling the transition from a…

Two-thirds of financial service providers don't know why customers are loyal

October 4, 2018

The majority of financial service providers do not understand what is driving customer loyalty, putting customer relationships and profitability at risk…

More than 50 percent of cards issued this year will be contactless

October 4, 2018

Contactless payment card issuance is likely to reach 1.5 billion units in 2018, accounting for more than 50 percent of all payment card shipments globally…

The wrap from BCX: Mobile banking and payments, AI, and the future of it all

by Will Hernandez — Editor, NetWorld Media Group

Will Hernandez, editor of ATM Marketplace sister publication Mobile Payments Today, offers a wide-ranging view of topics and talking points from the 2018 Bank…

How banks and their customers can benefit from artificial intelligence

by Will Hernandez — Editor, NetWorld Media Group

The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…

Commonwealth Bank customers put away wallets, pay by phone

September 28, 2018

New data from Australia's Commonwealth Bank shows that customers are increasingly reaching for their smartphones instead of their wallets at the checkout…

Diebold Nixdorf looks to a software-driven future for its ATM business

September 28, 2018

The future for Diebold Nixdorf will be dominated, not by ATMs, but by software, a direction driven by priorities of the financial institutions the company…

ATM eavesdropping crime on the upswing, Secret Service says

September 28, 2018

The Secret Service has notified U.S. financial institutions about a recent increase in "eavesdropping" attacks on ATMs.

Dollar Bank goes live with Zelle P2P payments

September 27, 2018

The Zelle person-to-person payments service is now available at Dollar Bank via the bank's online and mobile channels, according to a press release.

Venmo outpacing ATM cash as payment method

September 27, 2018

Rubiix, a social spending platform that distributes ad revenues back to users who provide their data, has released a report showing that Venmo is now beating…

Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

Wells Fargo to shrink workforce by up to 10 percent

September 25, 2018

Wells Fargo & Co. CEO Tim Sloan announced on Thursday in a companywide town hall meeting that the company will trim 5 percent to 10 percent of its total…

ATMs and the rise of financial inclusion in India

In India's underserved communities — such as rural areas — millions lack access to financial services. While financial inclusion is a huge challenge, it is…

5 takeaways from the 2018 Bank Customer Experience Summit

by Will Hernandez — Editor, NetWorld Media Group

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer…

US banks pull together in hurricane's wake with ATM and loan fee relief, charitable donations

September 20, 2018

In the aftermath of Hurricane Florence, financial institutions  across the U.S. are pitching in with donations and other relief efforts to help storm victims…

Free-to-use ATMs disappearing fast, UK watchdog group says

September 18, 2018

The U.K. watchdog group Which is urging ATM users across the country to report problems with their local cash machine — for instance, having to travel a long…

US consumers value cash convenience over credit card points for small purchases

September 18, 2018

For purchases of less than $10, American consumers still prefer folding money. The tipping point for plastic is around the $25 mark, according to new research…