Commonwealth Bank customers put away wallets, pay by phone

September 28, 2018

New data from Australia's Commonwealth Bank shows that customers are increasingly reaching for their smartphones instead of their wallets at the checkout…

Diebold Nixdorf looks to a software-driven future for its ATM business

September 28, 2018

The future for Diebold Nixdorf will be dominated, not by ATMs, but by software, a direction driven by priorities of the financial institutions the company…

ATM eavesdropping crime on the upswing, Secret Service says

September 28, 2018

The Secret Service has notified U.S. financial institutions about a recent increase in "eavesdropping" attacks on ATMs.

Dollar Bank goes live with Zelle P2P payments

September 27, 2018

The Zelle person-to-person payments service is now available at Dollar Bank via the bank's online and mobile channels, according to a press release.

Venmo outpacing ATM cash as payment method

September 27, 2018

Rubiix, a social spending platform that distributes ad revenues back to users who provide their data, has released a report showing that Venmo is now beating…

Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

Wells Fargo to shrink workforce by up to 10 percent

September 25, 2018

Wells Fargo & Co. CEO Tim Sloan announced on Thursday in a companywide town hall meeting that the company will trim 5 percent to 10 percent of its total…

ATMs and the rise of financial inclusion in India

In India's underserved communities — such as rural areas — millions lack access to financial services. While financial inclusion is a huge challenge, it is…

5 takeaways from the 2018 Bank Customer Experience Summit

by Will Hernandez — Editor, NetWorld Media Group

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer…

US banks pull together in hurricane's wake with ATM and loan fee relief, charitable donations

September 20, 2018

In the aftermath of Hurricane Florence, financial institutions  across the U.S. are pitching in with donations and other relief efforts to help storm victims…

Free-to-use ATMs disappearing fast, UK watchdog group says

September 18, 2018

The U.K. watchdog group Which is urging ATM users across the country to report problems with their local cash machine — for instance, having to travel a long…

US consumers value cash convenience over credit card points for small purchases

September 18, 2018

For purchases of less than $10, American consumers still prefer folding money. The tipping point for plastic is around the $25 mark, according to new research…

Podcast tackles pros and cons of cashless society

by Will Hernandez — Editor, NetWorld Media Group

Host Will Hernandez, editor of Mobile Payments Today, talks with Ankit Kumar from Gemalto about the ramifications — both positive and negative — of a cashless…

CBW Bank sharpens focus on digital banking, fintech collaboration

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

Podcast: USAA's branchless system for military pushes mobile banking technology forward

by Will Hernandez — Editor, NetWorld Media Group

Host Will Hernandez, discusses USAA's unique branch-less mobile banking system, which services the U.S. military. USAA is typically on the cutting edge of…

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

Green Dot, Movo e-wallet team to offer cash reload for Movo card

September 11, 2018

Users of the Movo e-wallet app can now use Green Dot MoneyPak and Reload at the Register cash load products, available at approximately 70,000 retailers…

RBS to shutter branch network in England, Wales

September 7, 2018

Following a review, RBS Group has announced that it will close 54 branches of the Royal Bank of Scotland in England and Wales in January. The closures will…

Bank of America touts uptake of digital offerings

September 7, 2018

Bank of America has announced that it now has more than 36 million clients using its online and mobile banking offerings. This includes more than 25 million…

As companies digitalize, 'significant' employee skill gaps emerge

September 7, 2018

Most organizations are undergoing a digital transformation that directly affects how they do business, but 70 percent of employees have not mastered the skills…