Trends / Statistics News & Media
UAE bank achieves rate of 92 percent for transaction automation
November 19, 2018
Mashreq Bank, the oldest financial institution in the United Arab Emirates, has announced that it intends to make use of digital technologies in every possible…
read nowACI projects 14 percent increase in payment fraud attempts over the holidays
November 19, 2018
Attempted payment fraud will jump approximately 14 percent this holiday season, according to benchmark data from ACI Worldwide, a provider of electronic…
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How HSBC Bank used a smartwatch to boost in-branch customer interaction
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As part of its digital banking transformation initiative, HSBC partnered with Samsung to explore the use of smartwatches in bank branches.
read nowATMIA intros "ATMmys" international ATM marketing awards competition
November 16, 2018
The ATM Industry Association has introduced the "ATMmys," a global marketing awards competition presented by the ATMIA International Marketing Forum and…
read nowAmericans mostly happy with their FI's online, mobile experience
November 16, 2018
Almost all Americans (93 percent) rate their bank's online and mobile app experience as "excellent," "very good," or "good," according to a new survey…
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Banks and fintechs: Enemies, frenemies or friends?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In some instances, fintechs have challenged established financial institutions and disrupted longstanding service delivery systems. More recently, though…
read nowBanks reach parity with CUs in customer satisfaction
November 15, 2018
Customer satisfaction with the finance and insurance sector is the highest it's been in 24 years, having achieved a 1.4 percent bump in customer satisfaction…
read nowFaster Payments Council to accelerate adoption of digital payments framework
November 15, 2018
The U.S. Faster Payments Council, an organization backed by some of the nation's largest banks, retailers, fintech companies and other payments industry…
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Discover sees partnerships driving digital financial networks
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Roger Hochschild, the recently installed president and CEO at Discover, says that his vision for the company is to be a leading direct bank and payments…
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How do you influence the connected consumer?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Enterprises looking to influence consumer behavior first need to know which channels their customers are using and then need to find ways to interact with them…
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ATM Marketplace: October Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The biggest news of the month at ATM Marketplace was the release on Oct. 24 of the 11th annual ATM and Self-service Software Trends report. Though the…
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Banco Popular de Puerto Rico strives to make banking easier for customers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Like many banks, Banco Popular has discovered the need for an agile structure that allows the institution to serve customers who are comfortable with…
read nowPOPin Video Banking Collaboration announces new name, new customers
November 2, 2018
POPin Video Banking Collaboration, an interactive mobile video banking solution, announced it has changed its name to POPio Mobile Video Cloud. The change…
read nowSurvey measures value Brits place on access to cash
November 2, 2018
New research from Cardtronics UK indicates that local access to ATMs and cash could be a key factor in managing the transition to digital financial services.
read nowSurvey explores effects of fraud, service, security on consumers' choice of FIs
November 2, 2018
In 2017, 17 percent of consumers experienced fraudulent bank account activity, up slightly from 15 percent the previous year.
read nowMobile surge to lead record $124B in online holiday shopping
November 2, 2018
Adobe is forecasting a surge in holiday shopping, with online sales rising 14.8 percent to $124 billion in the U.S. this season with a record Cyber Monday in…
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DBS Bank nets 1.8M mobile customers in 2 years
by Albert Kho of DBS Bank, left, responds to a question from moderator Martin Kloss., Elliot Maras — Editor, Kiosk Marketplace & Vending Times
By helping customers to migrate from the teller window to self-service channels, DBS Bank was able to achieve a 19 percent reduction in over-the-counter cash…
read nowSunTrust digital channels earn honors from Javelin Research
October 26, 2018
SunTrust Banks Inc. has been named a leader in the Javelin 2018 Online Banking and 2018 Mobile Banking Scorecards.
read nowMobile, phishing fraud on the upswing
October 26, 2018
IDology, a provider of solutions for identity verification, authentication and fraud prevention, has released its Sixth Annual Fraud Report, confirming the…
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First look: 2018 ATM and Self-service Software Trends
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The ATM industry's most popular report was released today and is now available for free download. Here's an excerpt ...
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