Bancsource launches new info-rich customer service portal

March 17, 2016

CustomerSource, a new self-service portal for ATM service customers, provides twice the functionality of the previous offering, Customer Care, the company says.

5 questions to ask your ATM paper supplier

by Ben Meeks — Owner, Brian Kirk Copywriting

When sourcing thermal paper for ATMs and branch transaction forms, ask prospective suppliers these questions to make sure you're getting the best deal — not…

KicTeam launches new cleaning card for EMV devices

February 26, 2016

The company says its Smart Cleaning Card is longer, stronger and equipped with 'Waffletechnology' for effective cleaning of critical card reader components.

New mobile app simplifies management, maintenance of Hyosung ATMs

February 24, 2016

The app uses a unique QR code on the ATM to provide instant access to detailed information about the device, as well as easy-to-follow videos for simple…

Bawag, Wincor re-up end-to-end support agreement

February 8, 2016

Under a five-year extension, the company will maintain and manage software for 1,200 systems in the bank's self-service delivery channel.

TestLink Launch New and Improved Parts Website

TestLink, one of the world’s leading independent ATM organisations, stocks and distributes an extensive collection of parts for use in NCR, Wincor and Diebold…

Wincor to assure ATM availability for Santander subsidiary

January 14, 2016

The company will provide 24/7 monitoring and maintenance for 5,200 machines that make up the bank's ATM network in Mexico.

Mobile video solution shows the way to faster ATM fixes

November 30, 2015

Diebold is using the Librestream Onsight video platform over Verizon 4G LTE to improve first-time fix rates, accelerate training and reduce costs, the…

Survey: US adults count safety of financial data as top concern

October 30, 2015

The greater their household income and education level, the more concerned consumers are likely to be about privacy, says a report by Computer Services Inc.

NCR, Alcatel-Lucent strike global managed services deal

October 19, 2015

The new relationship strengthens each company's position and presence worldwide in managed services, NCR says.

New ATM app provides onsite insight to machine issues

October 15, 2015

The SEC-QR app provides a fast and simple way for anyone — including the ATM end user — to notify the operator of a problem with a machine.

Banco Internacional, Diebold partner to streamline self-service

September 3, 2015

The Ecuadorian bank will deploy more than 400 new ATMs, as well as software and services, to promote efficiency and customer satisfaction.

JV aims to address China's 'conspicuous gap' in ATM service

August 31, 2015

In China, something as simple as a stuck card can take an ATM down for a week, an issue that Minsheng Bank and ATM Japan aim to address.

Report: Biometric device shipments for financial industry to total 212M units by 2024

August 26, 2015

Tractica anticipates that finance biometrics hardware and software revenue will increase from $126 million in 2015 to $2.2 billion in 2024.

PrivatBank prints out major savings on ATM parts

July 29, 2015

The Ukrainian FI says it's eliminating 95 percent of the cost — and a lot of the wait time — for some ATM parts by fabricating them with an inexpensive 3D…

GTS inaugurates online ordering

June 17, 2015

Thermal paper supplier has rolled out a new online store for customers to order ATM paper, mobile printer paper and stock thermal paper.

NCR operations center opens in Kuala Lumpur

June 9, 2015

The new center is equipped to remotely manage devices including ATMs, and POS and self-service checkout terminals.

Going once … Going twice ... Reverse auctions for ATM paper

by Ben Meeks — Owner, Brian Kirk Copywriting

There can be some advantages to the practice of reverse auction buying, but there can be some hidden drawbacks, as well.

NuSource, Guaranty Bank re-up ATM servicing partnership

May 27, 2015

NuSource will deliver first- and second-line maintenance services for the Guaranty ATM fleet across five states.

Cennox buys US-based ATM service company PSSI

May 21, 2015

The UK-based company says the acquisition will support the expansion of another of its US subsidiaries, Sterling Bank Services.