Video: Should payments providers adopt a single mobile platform?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other…

Keeping up with consumers: Is it really worth the hassle?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer…

NCR technology powers Philippine FI's 1st all-digital branch

January 11, 2018

NCR Corp. and Union Bank of the Philippines have announced the unveiling of the first prototype branch under the bank's digital transformation strategy.

What trends should banks be aware of as we move into 2018?

We expect to see a few large changes in 2018, all centered around digital transformation and self-service software.

Presented by Auriga

Auriga Branch Transformation 2017

David Smith from Auriga speaks to us at Branch Transformation 2017. He discusses with Fintech Finance about Branch Transformation, current projects and…

The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there…

POPin Video Banking picks up California credit union

December 19, 2017

POPin Video Banking Collaboration, an interactive mobile video banking solution, has partnered with South Bay Credit Union in Redondo Beach, California, to…

Banking in depth: Embracing disruption, transformation and high-touch customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…

ATM cash withdrawal volume grows 6 percent in 2016

December 15, 2017

In 2016, the number of cash withdrawals at ATMs worldwide was 107 billion, a 6 percent increase over 2015.

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for…

FIs to funnel spending into fight against digital channel fraud

November 20, 2017

Mobile and online are emerging as financial institutions' most convenient and least expensive delivery channels, but both face a major challenge: fraud.

Zenmonics, Celeriti integration accelerates digital transformation for FIs

November 14, 2017

Zenmonics, a provider of software that supports all channels in a financial institution on a single platform, has formed a strategic relationship with…

Brazil gets its first digital branch with help from Diebold Nixdorf

November 7, 2017

Saque e Pague, a Brazilian multiple-service self-service network, is partnering with Diebold Nixdorf to create a digital bank branch, according to a press…

Maintaining a banking presence in the face of branch closures

One of the biggest problems banks throughout the world now face is how to provide banking services to those living in remote and rural areas amid a steady…

Presented by KAL ATM Software GmbH

As the Banking Industry is Challenged by Changes in Customer Behaviour, how is the Branch going to Adapt?

The way that consumers interact with their bank has undergone a fundamental shift in recent years. Mostly, this is due to the mass adoption of digital, the…

FIs losing ground in customer satisfaction, study finds

October 16, 2017

On an academic grading scale, banks have fallen from B-minus to C-plus within the past year in terms of customer satisfaction, according to the annual Bank…

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking…

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric…

Branch Transformation by design, part 2: The cautionary tale of Kodak

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that…

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each…