How one bank is delivering on the 'customer-centric experience' challenge

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer…

Video: Should payments providers adopt a single mobile platform?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other…

TD Bank onboards AI expertise with acquisition of Layer 6

January 11, 2018

TD Bank has announced the acquisition of Layer 6 Inc., a Toronto, Ontario-based artificial intelligence company.

Security: The key to consumer acceptance of cardless ATMs

Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs. But for the technology…

POPin Video Banking picks up California credit union

December 19, 2017

POPin Video Banking Collaboration, an interactive mobile video banking solution, has partnered with South Bay Credit Union in Redondo Beach, California, to…

Banking in depth: Embracing disruption, transformation and high-touch customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…

What a 'Star Wars' video game can teach the banking industry about customer expectations

by Will Hernandez — Editor, NetWorld Media Group

If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no…

How can trending technologies enhance the user experience?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial…

FSS AadhaarPay earns Best Alternative Payments honors

November 26, 2017

FSS AadhaarPay, a biometric-enabled payment acceptance solution based on India's national identity number system, Aadhaar, has won Best Alternative Payment in…

Weighing the pros and cons of bank app-based mobile payments

by Will Hernandez — Editor, NetWorld Media Group

There are plenty of upsides and downsides facing a financial institution with plans to forge its own way in mobile payments. Industry executives at last…

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking…

Branch Transformation by design, part 2: The cautionary tale of Kodak

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that…

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each…

5 ways FIs can create 'remarkable experiences'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…

Hand-in-hand: How to bring security and simplicity together in mobile banking

Unfortunately, the mobile banking channel comes with increased vulnerability. Also unfortunately, many financial institutions make the mistake of separating…

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…

5 ways to build loyalty with digitally demanding consumers

With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of…

Why fintechs outperform FIs in offering a meaningful mobile experience

by Will Hernandez — Editor, NetWorld Media Group

FIs need to find a way to create and maintain meaningful relationships with customers. While that might sound like something out of the cliché handbook, it's a…

Potential and pitfalls for FIs in the Internet of Things

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and…

2017 BCX awards competition last call for entries: Are you in?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique…