Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…

CBW Bank sharpens focus on digital banking, fintech collaboration

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

How Citi maximizes the mobile experience in an omnichannel banking world

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the…

The video-ready FI: 8 steps to success

There’s no doubt that video banking will become a must-have in the next few years. By implementing it today, you’ll have a competitive differentiator in your…

HSBC rolls out 'social humanoid robot' Pepper

July 2, 2018

HSBC Bank USA N.A. and SoftBank Robotics America, the North American arm of SoftBank Robotics Group, have partnered to bring Pepper, the "social humanoid…

ATMs and Age Friendly Banking Services to Tackle the Ageing Population Boom

Given ATMs and self-service banking is integral to how bank services are used today, what role can they play in meeting the needs of an ageing population?

Presented by Auriga

Consumer satisfaction with bank, card apps goes hand-in-hand with frequency of use

June 26, 2018

Customer satisfaction with banking and credit card apps has increased in the past year as more customers adopt digital as their primary interaction channel…

Customer service: Swan dive or cannonball?

June 25, 2018

Infographic courtesy of Statista Last week, we shared the statistic that more than three-quarters of consumers have chosen a product or service from…

Study highlights much-discussed, oft-discounted importance of customer experience

June 21, 2018

A survey of 8,000 adults in France, Germany, the U.K. and the U.S. indicated that more than three-quarters (77 percent) of consumers have chosen a product or…

Consumers have clear expectations of bank brands' mobile apps

June 8, 2018

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…

Visa, Wirecard join forces to drive fintech forward

June 7, 2018

Wirecard and Visa have signed a partnership agreement to collaborate on new products in the field of digital financial technology, according to a press release.

Bank Customer Experience Awards accepting entries through June 15

June 5, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the annual Bank Customer Experience Awards competition. 

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some…

Product agility a key concern in retail banking strategy, report says

May 25, 2018

More than half (61 percent) of retail bank executives are developing niche propositions for their digital strategies, according to a new report by banking…

FinTechVisor: It's Tinder for fintechs and banks (sort of)

May 23, 2018

Capgemini, a global provider of consulting, technology and outsourcing services, and Efma, the European Financial Management Association, have launched…

Transaction double-dip causes headaches for Barclays ATM users

May 18, 2018

Bankcard holders who used a Barclays ATM last weekend were advised this week to check their bank balance for a double entry of the withdrawal.

UK watchdog groups demand transparency in open banking

May 1, 2018

The U.K.'s leading consumer groups have joined forces to publish a "Consumer Manifesto" for open banking, making clear to policymakers and product providers…

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…