Consumer satisfaction with bank, card apps goes hand-in-hand with frequency of use

June 26, 2018

Customer satisfaction with banking and credit card apps has increased in the past year as more customers adopt digital as their primary interaction channel…

Customer service: Swan dive or cannonball?

June 25, 2018

Infographic courtesy of Statista Last week, we shared the statistic that more than three-quarters of consumers have chosen a product or service from…

Study highlights much-discussed, oft-discounted importance of customer experience

June 21, 2018

A survey of 8,000 adults in France, Germany, the U.K. and the U.S. indicated that more than three-quarters (77 percent) of consumers have chosen a product or…

Consumers have clear expectations of bank brands' mobile apps

June 8, 2018

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…

Visa, Wirecard join forces to drive fintech forward

June 7, 2018

Wirecard and Visa have signed a partnership agreement to collaborate on new products in the field of digital financial technology, according to a press release.

Bank Customer Experience Awards accepting entries through June 15

June 5, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the annual Bank Customer Experience Awards competition. 

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some…

Product agility a key concern in retail banking strategy, report says

May 25, 2018

More than half (61 percent) of retail bank executives are developing niche propositions for their digital strategies, according to a new report by banking…

FinTechVisor: It's Tinder for fintechs and banks (sort of)

May 23, 2018

Capgemini, a global provider of consulting, technology and outsourcing services, and Efma, the European Financial Management Association, have launched…

Transaction double-dip causes headaches for Barclays ATM users

May 18, 2018

Bankcard holders who used a Barclays ATM last weekend were advised this week to check their bank balance for a double entry of the withdrawal.

UK watchdog groups demand transparency in open banking

May 1, 2018

The U.K.'s leading consumer groups have joined forces to publish a "Consumer Manifesto" for open banking, making clear to policymakers and product providers…

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…

Banks using unvalidated consumer data in automated decision-making, report says

April 20, 2018

A new report from Accenture finds that many banks have not invested in the capabilities to verify the validity and accuracy of their data.

How Intel is redefining the customer experience through technology

by Christopher Hall — director, ICX Association

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her…

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

'Prime' isn't just a rate anymore: Banks, tech and the 'Amazon Effect'

That clever little arrow in Amazon's logo pointing from "a" to "z" is no coincidence, and it explains why the company would set its sights on banking. The fact…

'Customers want to be recognized': Designing the ideal digital banking experience

Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand…

Third-party financial apps 'drive a wedge' between FIs, account holders, study warns

March 1, 2018

Malauzai Software, a provider of mobile and internet solutions for community financial institutions, has released its Monkey Insights trend report on internet…

How one bank is waging the never-ending battle against cybercrime

Patricia O'Donnell, senior vice president at Key Bank, discusses the challenges that financial institutions confront daily as they work to mitigate the…