Delivering the ultimate customer experience across banking touch points

At the Bank Customer Experience Summit last fall, Andrea Boone, executive director of FSO digital at EY, spoke with Tim Tang, director of enterprise solutions…

Open banking, fintechs and the shape of things to come

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this fall in Chicago, Ryan Tuttle of Euromonitor International spoke with Tim Tang, director of enterprise solutions at…

How HSBC Bank used a smartwatch to boost in-branch customer interaction

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As part of its digital banking transformation initiative, HSBC partnered with Samsung to explore the use of smartwatches in bank branches.

Americans mostly happy with their FI's online, mobile experience

November 16, 2018

Almost all Americans (93 percent) rate their bank's online and mobile app experience as "excellent," "very good," or "good," according to a new survey…

Banks reach parity with CUs in customer satisfaction

November 15, 2018

Customer satisfaction with the finance and insurance sector is the highest it's been in 24 years, having achieved a 1.4 percent bump in customer satisfaction…

The wrap from BCX: Mobile banking and payments, AI, and the future of it all

by Will Hernandez — Editor, NetWorld Media Group

Will Hernandez, editor of ATM Marketplace sister publication Mobile Payments Today, offers a wide-ranging view of topics and talking points from the 2018 Bank…

How banks and their customers can benefit from artificial intelligence

by Will Hernandez — Editor, NetWorld Media Group

The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…

Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

5 takeaways from the 2018 Bank Customer Experience Summit

by Will Hernandez — Editor, NetWorld Media Group

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer…

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…

CBW Bank sharpens focus on digital banking, fintech collaboration

by Will Hernandez — Editor, NetWorld Media Group

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

How Citi maximizes the mobile experience in an omnichannel banking world

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the…

The video-ready FI: 8 steps to success

There’s no doubt that video banking will become a must-have in the next few years. By implementing it today, you’ll have a competitive differentiator in your…

HSBC rolls out 'social humanoid robot' Pepper

July 2, 2018

HSBC Bank USA N.A. and SoftBank Robotics America, the North American arm of SoftBank Robotics Group, have partnered to bring Pepper, the "social humanoid…

ATMs and Age Friendly Banking Services to Tackle the Ageing Population Boom

Given ATMs and self-service banking is integral to how bank services are used today, what role can they play in meeting the needs of an ageing population?

Presented by Auriga

Consumer satisfaction with bank, card apps goes hand-in-hand with frequency of use

June 26, 2018

Customer satisfaction with banking and credit card apps has increased in the past year as more customers adopt digital as their primary interaction channel…

Customer service: Swan dive or cannonball?

June 25, 2018

Infographic courtesy of Statista Last week, we shared the statistic that more than three-quarters of consumers have chosen a product or service from…

Study highlights much-discussed, oft-discounted importance of customer experience

June 21, 2018

A survey of 8,000 adults in France, Germany, the U.K. and the U.S. indicated that more than three-quarters (77 percent) of consumers have chosen a product or…

Consumers have clear expectations of bank brands' mobile apps

June 8, 2018

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…