Transaction double-dip causes headaches for Barclays ATM users

May 18, 2018

Bankcard holders who used a Barclays ATM last weekend were advised this week to check their bank balance for a double entry of the withdrawal.

UK watchdog groups demand transparency in open banking

May 1, 2018

The U.K.'s leading consumer groups have joined forces to publish a "Consumer Manifesto" for open banking, making clear to policymakers and product providers…

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…

Banks using unvalidated consumer data in automated decision-making, report says

April 20, 2018

A new report from Accenture finds that many banks have not invested in the capabilities to verify the validity and accuracy of their data.

How Intel is redefining the customer experience through technology

by Christopher Hall — director, ICX Association

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her…

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

'Prime' isn't just a rate anymore: Banks, tech and the 'Amazon Effect'

That clever little arrow in Amazon's logo pointing from "a" to "z" is no coincidence, and it explains why the company would set its sights on banking. The fact…

'Customers want to be recognized': Designing the ideal digital banking experience

Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand…

Third-party financial apps 'drive a wedge' between FIs, account holders, study warns

March 1, 2018

Malauzai Software, a provider of mobile and internet solutions for community financial institutions, has released its Monkey Insights trend report on internet…

How one bank is waging the never-ending battle against cybercrime

Patricia O'Donnell, senior vice president at Key Bank, discusses the challenges that financial institutions confront daily as they work to mitigate the…

How one bank is delivering on the 'customer-centric experience' challenge

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer…

Video: Should payments providers adopt a single mobile platform?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other…

TD Bank onboards AI expertise with acquisition of Layer 6

January 11, 2018

TD Bank has announced the acquisition of Layer 6 Inc., a Toronto, Ontario-based artificial intelligence company.

Security: The key to consumer acceptance of cardless ATMs

Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs. But for the technology…

POPin Video Banking picks up California credit union

December 19, 2017

POPin Video Banking Collaboration, an interactive mobile video banking solution, has partnered with South Bay Credit Union in Redondo Beach, California, to…

Banking in depth: Embracing disruption, transformation and high-touch customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…

What a 'Star Wars' video game can teach the banking industry about customer expectations

by Will Hernandez — Editor, NetWorld Media Group

If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no…

How can trending technologies enhance the user experience?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial…

FSS AadhaarPay earns Best Alternative Payments honors

November 26, 2017

FSS AadhaarPay, a biometric-enabled payment acceptance solution based on India's national identity number system, Aadhaar, has won Best Alternative Payment in…