Banking in depth: Embracing disruption, transformation and high-touch customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…

RBS to shutter one-quarter of remaining UK branches

December 15, 2017

The Royal Bank of Scotland has announced plans to close 259 branches — a 25 percent network reduction for a financial institution that has already downsized…

What a 'Star Wars' video game can teach the banking industry about customer expectations

by Will Hernandez — Editor, NetWorld Media Group

If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no…

How blockchain could choke off ATM money-laundering

AML-KYC regs are a helpful tool for fighting crime, but a headache for ATM operators. Could there be a simple, cost-effective, surefire solution to the problem…

Russian hackers quietly drain $10M from ATMs

December 12, 2017

Russian security firm Group-IB has said that a series of long-unnoticed attacks on interbank transfer systems and ATMs has resulted in losses of nearly $1…

'Gimme shelter': A tale of cyberwar, bank panic and ATM cash

by atm Atom — blogger, atmatom

Imagine for a moment that North Korea or some other rogue state successfully launches a cyberattack against a U.S. bank. Then consider how the ensuing spike in…

MasterCard Cash Pick-Up picks up partner FI

December 8, 2017

Cross River Bank, a New Jersey-based financial institution, has launched MasterCard Cash Pick-Up. Cash Pick-Up allows banks and their disburser partners to…

UK banks drop the ball in digital onboarding of customers

December 8, 2017

Traditional banks in the U.K. are losing ground to challenger banks when it comes to digital banking services, according to the new report, UK Bank Accounts: A…

FIS helps Fifth Third accelerate timeline to real-time payments

December 8, 2017

Fifth Third Bank has tapped payment technology provider FIS to enable real-time payments through The Clearing House RTP, a real-time payments system.

Report correlates mobile banking features, customer favor

December 8, 2017

Malauzai Software, a provider of mobile and internet banking apps for community financial institutions, has released its December Monkey Insights report.

How can trending technologies enhance the user experience?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial…

PNC rolls out real-time payments

December 5, 2017

PNC, a top 10 U.S. bank by assets, has gone live on RTP, The Clearing House real-time payment system, using the Finastra payment services hub, Fusion Payments.

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for…

Prospect of 'ATM deserts' alarms UK Parliament

December 1, 2017

Politicians in the U.K. are responding to warnings raised by the ATM Industry Association that the reduction in exchange fees proposed by the Link ATM network…

FIs face disconnect in consumer desires for innovation, security

December 1, 2017

Despite the banking industry's efforts to embrace innovation, consumers in the U.K. remain wary about sharing their data, according to a recent survey by NCR…

FIS intros Code Connect gateway to online APIs

December 1, 2017

FIS has introduced FIS Code Connect, an online gateway that allows clients to access the company's application programming interfaces for use in developing and…

TMG expands into advisory services for credit card portfolios

November 30, 2017

Credit card agent issuer TMG Financial Services has announced that it will create an advisory services product suite to offer credit card teams at financial…

ACI, Zelle partner to provide real-time payments option for FIs

November 29, 2017

ACI Worldwide, a provider of real-time electronic payment and banking solutions, has been named a technology partner of the Zelle P2P network, and will provide…

Dolphin Debit named ATM fleet manager for Houston FCU

November 29, 2017

Harris County Federal Credit Union, a 66-year-old institution with 17,700 members and $158 million in assets, has selected Dolphin Debit to provide outsourced…

Forgotten ATM cash: Better 10 years late than never ...

November 29, 2017

It took nearly 10 years, but NatWest customer Steve Titman finally got his 20 pounds ($26.72) — plus 6.80 pounds ($9.09) in interest — after forgetting to…