Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny…

US ATM users crave cardless cash access, M2M transfers

April 17, 2018

Cardless cash solutions for ATM withdrawals hold appeal for more than one-third of U.S. consumers (37 percent) and more than half of millennials, according to…

What's up with ATM wireless service?

The ATM wireless modem is not just a dumb black box anymore. Get to know its features and functionality and it can help you be a better ATM operator.

With D.C. bitcoin ATM installation, Coinsource network nears 200 mark

April 13, 2018

Bitcoin ATM network operator Coinsource has announced its expansion into the nation's capital with the planned of installation of 20 bitcoin ATMs in…

Co-op upgrades ATM terminal driving with services aimed at 'digital first' users

April 13, 2018

Co-op Financial Services is rolling out enhancements to its ATM terminal driving solution, including new personalization capabilities and upgraded hardware and…

Filthy lucre? Clean it up in the 'Hygenic Teller Machine'

April 13, 2018

Two Turkish high school students have invented a machine that disinfects banknotes with ultraviolet light, according to a report by Anadolu Agency.

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

RBS ripped for tightening mobile bank, ATM service times

April 12, 2018

After receiving bitter criticism for shutting bank branches in small villages across Scotland, RBS is again under fire — this time for sharply limiting…

Hyosung marks 20th anniversary of first US ATM delivery

April 10, 2018

Nautilus Hyosung America is celebrating the 20th anniversary of the delivery of the first Hyosung ATM to the U.S.

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Key players in the ATM industry have set aside their competitive differences to collaborate on a future-proof, app-based standard that will end the constant…

Fiserv expands reach of CardFree Cash program

April 5, 2018

Fiserv Inc., a provider of financial services technology solutions, has announced that retail ATM manufacturers Nautilus Hyosung America, Genmega and Triton…

Meet the Team: Mark Aldred – Head of International Sales

Our ‘Meet the team’ blog series focuses on celebrating the people within Auriga. Auriga is built from a vast team of experts, with diverse experience and…

Yapi Kredi switches to KAL software for an enhanced customer experience

KAL has produced a video showcasing how Yapi Kredi, a leading Turkish bank, converted to KAL software on its ATM network of over 4000 machines.

Cash in hand: Improving ATM infrastructure in Africa

Despite the success of digital money projects such as Kenya’s M-Pesa, the majority of Africa still relies on cash, and that’s unlikely to change anytime soon.

GivePay 'ATM gift card mall' expands offering with InComm

March 22, 2018

GivePay, developer of a technology that allows consumers to send gift cards and wireless payments through ATMs, has signed an agreement with InComm, provider…

FCTI aims to improve ATM functionality, performance with Vynamic software solutions

March 21, 2018

ATM solutions provider FCTI Inc. has announced its implementation of the Vynamic ProFlex4 ATM platform from Diebold Nixdorf on more than 7,500 FCTI ATMs in…

The strangely simultaneous rise of cards and cash

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in…

PAI, Planet Payment renew contract for direct currency conversion at ATMs

March 16, 2018

Payment Alliance International, the nation's largest privately held ATM provider, and Planet Payment Inc., a provider of international and multicurrency…

Coinsource expands into Colorado with 8 bitcoin ATMs

March 16, 2018

Coinsource, which bills itself as the world's largest bitcoin ATM network, has expanded to the state of Colorado, where it has installed a total of eight…