Co-op upgrades ATM terminal driving with services aimed at 'digital first' users
Co-op Financial Services is rolling out enhancements to its ATM terminal driving solution, including new personalization capabilities and upgraded hardware and software support.
"To integrate legacy networks into the increasingly digital business of serving members, it's important to reexamine what modern members need from these channels and how they are evolving their use of them," Co-op Senior Vice President Kathy Snider said in a press release.
"Digital consumers are accustomed to highly personalized, predictive and seamless experiences that blend digital and physical interactions. We are optimizing the ATM channel with a digital mindset to transform everyday banking tasks."
According to Snider, the fintech provider is taking a similar approach to transforming each of the networks that make up the Co-op ecosystem: card and digital payments; mobile-digital banking; the Co-op Shared Branch network; and a growing suite of banking APIs.
Enhancements to ATM solutions include:
Cardholder preferences — Members who visit a Co-op ATM managed via Co-op ATM Terminal Driving will be allowed to three default preferences: "fast cash" withdrawal amount; language; and receipt-no receipt. Once preferences are set, they are available at all ATMs driven by Co-op, not just those of their home credit union, Snider said.
Remote balancing — A new web-based ATM management solution provides an enhanced point-and-click interface to help cooperatives realize measurable back-office efficiencies.