News

Triton launches expanded partner Web site for customers

May 6, 2009

LONG BEACH, Miss. — Triton Systems of Delaware Inc. has announced the launch of a partner Web site with many new features, including comprehensive technical support, the latest news and technical bulletins, online marketing tools and much more designed to enhance the customer's online experience.

According to a news release, a new and improved online store, which allows customers to purchase parts and configure and purchase new units, also is on the way.

The new Web site features:

• Warranty service and information, with an online product registration tool that makes it easy to register products.
• A parts program section provides a cross reference tool, frequently asked questions about parts and repair programs, information about how to order parts, and special offers.  Combined with the ability to look up parts, many with photos, this section of the site provides the tools it takes to ensure operational integrity.
• A technical support section allows self-service technical support resources 24 hours a day, seven days a week. In this section users can view or download technical bulletins, ATM dimension drawings, and software release notes, all in PDF format.
• The manuals and documentation section contains operation manuals, quick reference cards, and installation guides by ATM model.
• The service training section provides information about field service, with a class schedule and online registration, information about training programs, and TASC membership information.
• Customizable Triton marketing materials, such as ad templates, product brochures, photography and more also are available in the marketing resources section.

"Many of our distributors have asked us for a security system like this; a system that will allow them to control who can see parts pricing, and how much content technicians and sub-distributors can see," said Gus Gelpi, Triton's director of information technology. "This new Web site security system will allow our customers to assign access levels to their employees."

Triton direct distributors, processors, part resellers, TASC members and independent Triton trained service technician (technicians that do not work for a Triton distributor or sub-distributor) must set up master accounts to access the site after June 1.

For assistance setting up master accounts, call (800) 259-6672 or e-mail towebhelp@triton.com.

Employees of distributors, processors, parts resellers and TASC members should contact their employer about setting up a user account. Employees of sub-distributors should contact their distributor about obtaining account access.

The current Triton partner Web site will be removed from the Internet on June 1. Please begin setting up master and user accounts now to prevent an interruption in service. 

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