News

NCR operations center opens in Kuala Lumpur

The new center is equipped to remotely manage devices including ATMs, and POS and self-service checkout terminals.

June 9, 2015

NCR Corp. has opened a new services operation center in Kuala Lumpur, Malaysia. The Bangsar South City facility will serve as NCR's services hub for the Asia-Pacific region, according to a company press release.

"The center will play a significant role in shaping benchmarks for solution innovation and service excellence backed by Kuala Lumpur's reliable infrastructure, strategic location and skilled talent pool," said Rick Marquardt, NCR executive vice president of services, hardware solutions and enterprise quality.

The new center is equipped to remotely manage devices including ATMs, and point-of-sale and self-checkout terminals. Support services will utilize next-generation tools such big data analytics, remote diagnostics and resolution, security management, helpdesk and cloud-based solutions.

"The new services operation center in Kuala Lumpur will enhance our ability to provide quality services support more effectively, sharing our global services learning and best practices more easily," said Nick Vreugdenhil, NCR services vice president for Asia-Pacific. "It will also benefit our front-end customer service functions across the region to provide high value, local touch points for our customers."

The Kuala Lumpur center will complement two other services centers — one in Belgrade and one in Mumbai — and will initially employ more than 100 multilingual service professionals, the release said. The company expects to double headcount at the center by year-end, and add more languages based on customer needs.

According to Retail Banking Research, NCR is the largest supplier of retail self-checkout solutions to the Asia Pacific region with 75 percent shipments in 2013. The company is also one of the leading ATM suppliers in the Asia Pacific, and has a 38 percent share of the ATM market in Malaysia, the release said.