News

NCR inks ATM support agreement with Indian FI PNB

November 30, 2018

NCR Corp. has signed a new managed services agreement with Punjab National Bank. The three-year contract establishes NCR as a key services support provider for a significant portion of the 3,600-ATM network of PNB, India's third largest public sector bank.

PNB also has India's sixth largest fleet of ATMs, serving approximately 40 million debit card holders, according to a press release.

Specific services provided to PNB by NCR include incident management, cash management, electronic journal-pulling services, content management and software distribution services, site management and maintenance services, and general housekeeping and upkeep services.

"We are impressed with NCR in terms of innovation, quality of service provided and its commitment to us and our customers to improve availability of our banking services, drive operational efficiency and deliver proactive service," a PNB official said in the release. "We are confident in NCR's services approach and that the company will serve our needs well under this agreement."

"The expectation of an always-on, omnipresent business model is now a given, and financial institutions need to ensure that their banking services are available to their customers when they want," Bob Tramontano, vice president of NCR managed services, said in the release. "Our suite of managed services will help PNB to reduce the high costs of multiple service providers, scale support quickly and, ultimately, decrease downtime through high-value managed services. We are committed to providing PNB excellent customer service and building on this tremendous relationship for years to come."