News

NCR ATM software enables 24/7 financial services at Barclay's in Ghana

May 3, 2013

Barclays Bank has installed 29 NCR SelfServ 34 ATMs with intelligent deposit, which will allow Barclays customers to deposit cash without an envelope and get immediate, on-screen validation of their deposit. The new ATMs also will feature in-person bill payment and remittance software, so customers can pay a bill or send money to another customer through a Barclays ATM.

NCR's remittance software makes it possible for Barclays customers to send money to another person's account in real time, using cash deposited at the ATM. It allows the FI to provide a value-added, fee-based service to typically underserved customers.

"Our customers rely on us for safe, convenient access to their money and for trusted financial services," said Michael Mensah-Baah, COO of Barclays Bank of Ghana. "Through our new ATM experience powered by NCR software, we can deliver faster and more convenient service. The Intelligent Cash Deposit feature on our new ATMs already has been extremely successful and popular with our customers, and we anticipate their upcoming access to new ATM services, such as remittance and bill pay, will help us further distinguish Barclays as the premier banking institution in Ghana."

"Financial institutions around the world have a tremendous opportunity to expand their reach and make their customers' everyday transactions easier with the help of technology," said Brian Bailey, vice president of marketing, NCR Financial Services. "Barclays Bank of Ghana is taking an innovative approach to customer service."

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