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Mobile video solution shows the way to faster ATM fixes

Diebold is using the Librestream Onsight video platform over Verizon 4G LTE to improve first-time fix rates, accelerate training and reduce costs, the companies say.

November 30, 2015

Diebold Inc. is equipping its field service teams with mobile video-enabled tools powered by Onsight from Librestream Technologies and enabled by 4G LTE from Verizon Enterprise Solutions.

According to a press release, the solution allows Diebold field service personnel to consult with remote technicians via smartphone or tablet in order to perform equipment maintenance and conduct safety audits at customer sites.

Field service technicians can share live video, images, onscreen drawings and audio with remote experts who can control the technician's camera to capture content.

"We've proven that connecting teams with specialized knowledge through video collaboration can improve first-time fix rates, increase service resolution times and reduce overall costs," said Diebold Vice President of North America Services Sunil Kumar. "For field service technicians, collaborating via video requires a specialized platform and a fast, secure and reliable wireless network as environments vary across customer locations. For Diebold, the solution to these challenges has proven to be our engagement with Librestream and Verizon."

The initial video collaboration rollout involves approximately 400 Diebold field technicians and is expected to expand to include the entire field service team in the future.

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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