Bank / Credit Union

Jamaican parliament member calls for better ATM standards

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December 20, 2023

Fitz Jackson, a People's National Party member of the Jamaican Parliament, has called on the Bank of Jamaica to implement minimum service standards for ATMs following complaints about the machines from the public. In particular, the public has pointed to broken ATMs that are out of cash, according to a report by the Jamaica Observer.

Jackson pointed out that banks "have sought to discourage and reduce services inside the banking halls while encouraging the use of ATMs. Whereas many of the automated teller machines or their equivalent regularly malfunction, causing inconvenience, difficulties and hardships to account holders. Be it ...resolved that the BOJ establishes minimum service standards for the operations of its licensees with accompanying sanctions where none currently exists."

He called on the Economy and Production Committee of the Parliament to meet with the Bank of Jamaica to discuss the issue.