News

GRG Global Customer Exchange examines the future of banking

The annual event offered a platform for the discussion of the issues, trends and technologies now influencing the provision of financial services.

October 1, 2014

GRG hosted its ninth annual Global Customer Exchange in Guangzhou, China, Sept. 16–18, honing in on the theme, “Intelligence Drives Future Banking.”

Solutions on display at GCE included cash recycling, intelligent cash deposit,
video teller assistance, and cash sorting and automation.

Delegates included more than 130 decision-makers from more than 30 countries and represented FIs, CIT companies, retailers and cash management firms, according to a news release from GRG.

GCE aims to strengthen relationships among GRG, its partners and customers, and provides a platform for the discussion of issues and technologies, GRG said. The company showcased technologies in cash recycling, intelligent cash deposit, video teller service, cash-sorting and cash center automation.

GRGHK's Adam Lee described the FI of the future.

In a workshop session, Adam Lee, general manager of GRGHK, identified the five factors that will help determine the future success of financial institutions: efficiency; cost-effectiveness; customer engagement; optimization; and security.

Following Lee's presentation, a panel discussion covered a range of technologies, applications, and global case studies.

Industry experts also addressed future banking trends in a day of seminars that addressed a variety of topics ranging from cash-handling for small and medium-size FIs to PC tech trends to branch transformation.