News

FSS launches Voice Commerce banking solution for virtual assistants

April 12, 2019

FSS, a global payments technology company, has launched FSS Voice Commerce, a real-time voice banking platform. The solution will enable customers to conduct a range of transactions round-the-clock using voice assistants, according to a company release.

FSS Voice Commerce uses machine-learning language processing techniques to deliver personalized service. With ML capabilities embedded into the solution, consumer patterns begin to emerge and result in insight-led banking and personalized customer experiences, the company said. 

At the backend, FSS Voice Commerce interfaces with any retail banking system to provide real-time information on accounts and balances, with support for a set of 200 transactions (e.g., fund transfers, bill payments and card controls), as well as nonfinancial transactions (e.g., check ordering and new credit or debit card requests).

FSS Voice Commerce supports out-of-band multifactor authentication including one-time passcodes and biometrics, to maintain the integrity of the transaction ecosystem and prevent fraud, the release said.

"In an era of rapid technology adoption, the transition from chat-bots to voice assistants is quite visible today," Khaled Moharem, FSS regional general manager for the Middle East, said in the release. "With data-driven banking services on the rise, the key is to offer personalized services and delve deeper into the lives of the consumer and create a seamless experience. Today, consumers demand services that are unified, accurate, quick and secure and our aim is to accentuate the process of frictionless banking to the next level with FSS Voice Commerce."