Will Hernandez
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of MobilePaymentsToday.com, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. Will spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia's Payments Group based in Chicago. View Will Hernandez's profile on LinkedIn

What a 'Star Wars' video game can teach the banking industry about customer expectations

What a 'Star Wars' video game can teach the banking industry about customer expectations

If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no further than the "Star Wars" video game released very recently by Electronic Arts.

Mobile wallets: In a lull or just another nonstarter?

Mobile wallets: In a lull or just another nonstarter?

Is the mobile wallet movement toast? A new study concludes that consumers and merchants might just be taking a break from adopting the technology while they wait for mobile wallet proponents to solve issues involving security and ease of use.

Weighing the pros and cons of bank app-based mobile payments

Weighing the pros and cons of bank app-based mobile payments

There are plenty of upsides and downsides facing a financial institution with plans to forge its own way in mobile payments. Industry executives at last month's Bank Customer Experience Summit in Chicago agreed that FIs should be aware of, and explore, all developments in the industry.

Why fintechs outperform FIs in offering a meaningful mobile experience

Why fintechs outperform FIs in offering a meaningful mobile experience

FIs need to find a way to create and maintain meaningful relationships with customers. While that might sound like something out of the cliché handbook, it's a real problem that traditional providers continue to tackle without resounding success.

How elotes and tamales keep a cashless society at bay

How elotes and tamales keep a cashless society at bay

A Chicago neighborhood is one example of the many anomalies when it comes to the digital discussion and pushing mobile payments forward.

For mobile payments adoption, it's the same old story

For mobile payments adoption, it's the same old story

Mobile transactions have a long way to go before they overtake cash use in the US. A recent field test by the payments strategies group of the Boston Fed revealed the shortcomings of today's mobile payments market.

Can rewards programs push mobile payments past the tipping point?

Can rewards programs push mobile payments past the tipping point?

Mobile payments have caught fire in Europe, where the technology is making inroads on cash. But they haven't made a dent in the US — yet. Does the m-payment industry finally have the magic formula for attracting loyalty awards-loving Americans?

Citi joins the Pays

Citi joins the Pays

The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.

'An enormous moment in time': The financial services sector awaits US election results

'An enormous moment in time': The financial services sector awaits US election results

As the strangest-ever US election cycle finally comes to a close, the financial services sector searches for clues about the regulatory leanings of the major party candidates.

Bankers get straight talk — and surprising insights — from millennials

Bankers get straight talk — and surprising insights — from millennials

A panel at the Bank Customer Experience Summit brought together college students from the University of Chicago to share their opinions on banks, payments and advertisers who co-opt millennial-speak.

Banks gain an ally in mobile payments

Banks gain an ally in mobile payments

MasterCard has added new features to its digital wallet service, including the ability for banks to add contactless payments to their Android mobile banking apps.

Walmart Pay completes nationwide rollout as impressive returns roll in

Walmart Pay completes nationwide rollout as impressive returns roll in

After months of staggered rollouts, the retailer's mobile wallet is now online at all of its 4,600-plus locations across the country — and boasting a repeat user rate of 88 percent.

From game-changer to game over: CurrentC leaves the field

From game-changer to game over: CurrentC leaves the field

After four years, millions of dollars invested and one limited pilot test, the mega-retailers behind the much-touted, oft-delayed mobile wallet have more or less called it quits.

Payments go 'Hands Free' with Google app

Payments go 'Hands Free' with Google app

The company is testing a cash-free payment method that lets users make and confirm purchases without reaching for a payment card — or even a smartphone.

The problem with PayPal, 'old money' and digital payments

The problem with PayPal, 'old money' and digital payments

Will Hernandez, editor of Mobile Payments Today, had one thing on his mind after he watched PayPal's Super Bowl 50 commercial: hipsters.

FIs apply new ideas to take the 'me too' out of mobile apps

FIs apply new ideas to take the 'me too' out of mobile apps

As connected consumers seek a differentiated mobile banking experience, FIs are responding with feature-rich apps that do everything from accessing ATMs to opening accounts.

Walmart Pay ready for a close-up

Walmart Pay ready for a close-up

Consumers can access the new system through the retailer's existing mobile app; the system relies on QR code technology to complete a purchase at the physical point of sale.

Fintech walks the fine line between innovation, regulation

Fintech walks the fine line between innovation, regulation

A panel of government and private sector experts at Money 20/20 examined the ongoing issues between regulators and fintech companies.

MasterCard to drive payments for the Internet of Things

MasterCard to drive payments for the Internet of Things

At Money 20/20, the card network announced a new program that will enable companies to add card credentials to devices such as automobile key fobs, smart rings and even clothing.

Mobile payments set to dominate discussions at Money 20/20

Mobile payments set to dominate discussions at Money 20/20

EMV and bank innovation also should be hot topics next week in Las Vegas, writes Mobile Payments Today Editor Will Hernandez.

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