Will Hernandez
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of MobilePaymentsToday.com, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. Will spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia's Payments Group based in Chicago. View Will Hernandez's profile on LinkedIn

Podcast: A conversation with Citi about loyalty programs and the mobile experience

Podcast: A conversation with Citi about loyalty programs and the mobile experience

Mary Hines, Citi managing director of customer engagement and innovation talks with host Will Hernandez about the challenges and rewards of implementing a mobile loyalty program. Hernandez also chats with Kiosk Marketplace Editor Elliot Maras about the relationship between mobile and kiosks.

Contactless card transactions: A technology whose time has come?

Contactless card transactions: A technology whose time has come?

A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers are more aware of the “tap,” thanks to NFC-enabled mobile payments.

Podcast Episode 2: Exclusive look at Zelle's new verification features with Early Warning's Group President of Payments

Podcast Episode 2: Exclusive look at Zelle's new verification features with Early Warning's Group President of Payments

Host Will Hernandez discusses Zelle's massive success and new verification features with Lou Anne Alexander, group president of payments at Early Warning. ATM Marketplace Editor Suzanne Cluckey discusses mobile banking, World of Money, and mobile/ATM transactions.

'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active users? That depends on whether BofA can make a case for Erica's usefulness as an everyday financial tool.

Why consumers didn't buy Shake Shack's cashless plan

Why consumers didn't buy Shake Shack's cashless plan

Shake Shack founder Danny Meyer recently penned a blog post giving three reasons why his restaurants were going cashless. Consumers pushed back, giving one reason why they hated the idea and, in the end, their wishes prevailed.

A change in-store? With iZettle buy, PayPal extends its reach in retail payments

A change in-store? With iZettle buy, PayPal extends its reach in retail payments

PayPal's planned purchase of iZettle the "European version of Square," will extend the online payment giant's reach in the retail payments space, particularly into the stores of small and medium-size merchants that traditionally have been the most cash-reliant.

Mobile banking is vital to consumers, Citi says

Mobile banking is vital to consumers, Citi says

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their financial situation; fewer concerns about managing finances; and a better understanding of their bank's services.

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

What a 'Star Wars' video game can teach the banking industry about customer expectations

What a 'Star Wars' video game can teach the banking industry about customer expectations

If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no further than the "Star Wars" video game released very recently by Electronic Arts.

Mobile wallets: In a lull or just another nonstarter?

Mobile wallets: In a lull or just another nonstarter?

Is the mobile wallet movement toast? A new study concludes that consumers and merchants might just be taking a break from adopting the technology while they wait for mobile wallet proponents to solve issues involving security and ease of use.

Weighing the pros and cons of bank app-based mobile payments

Weighing the pros and cons of bank app-based mobile payments

There are plenty of upsides and downsides facing a financial institution with plans to forge its own way in mobile payments. Industry executives at last month's Bank Customer Experience Summit in Chicago agreed that FIs should be aware of, and explore, all developments in the industry.

Why fintechs outperform FIs in offering a meaningful mobile experience

Why fintechs outperform FIs in offering a meaningful mobile experience

FIs need to find a way to create and maintain meaningful relationships with customers. While that might sound like something out of the cliché handbook, it's a real problem that traditional providers continue to tackle without resounding success.

How elotes and tamales keep a cashless society at bay

How elotes and tamales keep a cashless society at bay

A Chicago neighborhood is one example of the many anomalies when it comes to the digital discussion and pushing mobile payments forward.

For mobile payments adoption, it's the same old story

For mobile payments adoption, it's the same old story

Mobile transactions have a long way to go before they overtake cash use in the US. A recent field test by the payments strategies group of the Boston Fed revealed the shortcomings of today's mobile payments market.

Can rewards programs push mobile payments past the tipping point?

Can rewards programs push mobile payments past the tipping point?

Mobile payments have caught fire in Europe, where the technology is making inroads on cash. But they haven't made a dent in the US — yet. Does the m-payment industry finally have the magic formula for attracting loyalty awards-loving Americans?

Citi joins the Pays

Citi joins the Pays

The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.

'An enormous moment in time': The financial services sector awaits US election results

'An enormous moment in time': The financial services sector awaits US election results

As the strangest-ever US election cycle finally comes to a close, the financial services sector searches for clues about the regulatory leanings of the major party candidates.

Bankers get straight talk — and surprising insights — from millennials

Bankers get straight talk — and surprising insights — from millennials

A panel at the Bank Customer Experience Summit brought together college students from the University of Chicago to share their opinions on banks, payments and advertisers who co-opt millennial-speak.

Banks gain an ally in mobile payments

Banks gain an ally in mobile payments

MasterCard has added new features to its digital wallet service, including the ability for banks to add contactless payments to their Android mobile banking apps.

Walmart Pay completes nationwide rollout as impressive returns roll in

Walmart Pay completes nationwide rollout as impressive returns roll in

After months of staggered rollouts, the retailer's mobile wallet is now online at all of its 4,600-plus locations across the country — and boasting a repeat user rate of 88 percent.

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