Article

With FIs and IADs, one approach to ATM ops doesn't fit all (video)

At ATMIA US 2013, Elan Financial Services highlights programs that serve the unique needs of IADs.

February 17, 2013 by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Elan Financial Services has been around for more than 40 years, and in those four decades the company's customer base has gradually shifted from almost 100 percent FIs to around 40 percent IADs. To serve the unique needs of independent deployers, Elan has introduced a number of IAD-targeted programs and services.

For instance, within the past year, the company released a mobile application that keeps operators connected to their network anytime, anyplace.

More recently, the company introduced a web portal for customers that allows them to pay their downstream clients directly through the Elan website — at no charge.

At ATMIA US 2013, Steve Gernes of Elan spoke about these and other services the company has added to help IADs lower their costs and serve their customers more effectively.

Read more about transaction processing.

About Suzanne Cluckey

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Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.