Article

Small QA team, big ATM testing results

ATM operators with limited QA resources can get more out of their existing testing infrastructure. A live webinar on Feb. 16 will explain how.

February 8, 2016 by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

You probably know the business axiom that says there are three ways to get your project done:

1. right; 
2. cheap; and
3. on schedule ...

You can choose two.

When it comes to ATM testing, however, the two-option rule just doesn't cut it. When customers stop by to use your ATM, they expect a fast, easy, hassle-free experience — end of story. Any other outcome amounts to a ding against the reputation of your organization and your ATM fleet.

Unfortunately for many small-to-medium-size ATM deployers, meeting customer expectations can mean long hours and excessive on-the-job stress for the QA team, not to mention the need to sideline other important projects at least until testing is complete.

And very likely, some of those projects placed on hold are planned innovations that ATM users also expect, or that could be key to the security and performance of your ATMs and the cost-effectiveness of your operations, or both.

It's a vicious cycle. But what if there were a way to break out of it?

In a free, one-hour webinar on Tuesday, Feb. 16, FIS and ATM Marketplace will address ways that smaller ATM deployers can increase the productivity and accuracy of their ATM testing without having to invest in expensive, sophisticated testing systems that simply amount to overkill.

The webinar will be presented in two live sessions, one for deployers in the APAC region and another for those in the U.S. and Europe.

Presenters Colin Fraser (Europe and the U.S.) and Chris Milne (APAC) will discuss how deployers can implement advanced ATM features using existing test lab hardware, and without having to pay for expensive virtualized or multi-user solutions whose features the QA team really doesn't need.

Fraser and Milne will present a real-world case study of a major U.K. bank whose test project involved a complex software and switch migration for its fleet of 3,800 ATMs. They will demonstrate how this deployer cost-effectively improved the performance of its existing test lab, turning a hardware-based system that typically performed a maximum of 800 manual ATM tests in 23 employee days into a hybrid system that enabled the QA team to complete 4,500 in ATM tests less than 12 hours.

About Suzanne Cluckey

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Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.