Article
NCR's Mike Webster on consistency of customer experience
Banks and credit unions like to keep their eyes on what retailers are doing to engage consumers. Here, Mike Webster of NCR Corp., shares his thoughts about customer engagement.
April 1, 2010 by James Bickers — Editor, Networld Alliance
Mike Webster, the senior vice president and general manager for NCR Corp.'s retail and hospitality division, discusses the importance of delivering a consistent, on-brand customer experience, regardless of the channel or how that customer is interfacing with the retailer. This video was filmed at the NRF 99th Annual Convention & EXPO.
About James Bickers
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