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Bank of America buys Diebold's ATM software-monitoring solution

The bank has purchased OpteView Resolve to manage its more than 17,000 ATMs.

February 1, 2011

Bank of America Corp., which operates the nation’s largest bank-owned ATM network, has purchased OpteView Resolve to manage its more than 17,000 ATMs, the financial institution recently announced.

Bank of America, which is based in Charlotte, N.C., purchased OpteView Resolve from Diebold Inc. for a price neither party would disclose, said a Diebold spokesperson.

OpteView Resolve uses real-time terminal data and analytics to provide optimal network uptime, Diebold said. This allows financial institutions to leverage their ATM network as a strategic channel, enabling cost reductions, increased efficiencies and an enhanced customer experience.

“The OpteView Resolve availability management solution represents a giant step forward in the way Diebold helps our customers monitor and manage their ATM network,” said Charles E. Ducey, Jr., executive vice president of Diebold’s North America operations. “We are proud to collaborate with Bank of America in the development of this solution."

Bank of America officials could not be reached for comment.

OpteView employs technological enhancements to provide remote monitoring and repair of self-service terminals along with automation tools and reporting capabilities.

The software also enables monitoring and management of IP-connected networks with one system, providing advanced diagnostics and configurable business processes. The application is designed to interact with external systems enabling automatic escalation, notification and reporting, Diebold officials said.

At the end of 2010, Bank of America owned 17,931 branded ATMs, down from 18,262 branded ATMs at the end of 2009.

Diebold, which is based in North Canton, Ohio, is the world’s third-largest ATM manufacturer, based on annual shipments.

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