New NCR Canada president will focus on service growth, expanded partnerships

by Tracy Kitten — Editor, AMC

After only three months, Luc Villeneuve says he has a clear growth vision for self-service and NCR in Canada.

First Financial improves customer experience, enhances branch

by Tracy Kitten — Editor, AMC

First Financial Bank redefined its customer experience by visually and graphically modernizing its branch.

Diebold will cut expenses, carve a servicing niche in 2010

by Tracy Kitten — Editor, AMC

The top two U.S. ATM players are viewing the market a bit differently these days, with each carving its own niche. For Diebold, the niche is service; for NCR…

Triton launches new company focused on ATM parts, repair, training

by Tracy Kitten — Editor, AMC

The retail ATM manufacturer says it's filling a multivendor need for retail ATM distributors.

Maximizing self-service revenue with credit card processing

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Commentary: The credit card-processing industry is far more complicated than it seems. To maximize self-service profitability, deployers must understand how…

ATM industry's response to Heartland hacker illustrates need for more PR

by Tracy Kitten — Editor, AMC

Commentary: ATM players need to do a better job of educating consumers, mainstream media and government regulators about ATM and payments security.

FIs shift attention to reloadable prepaid products

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Fifth Third Processing Solutions' recent FI survey found that more banks are interested in getting more loads for the prepaid buck.

ATM veteran translates Holocaust story, promotes book in U.S.

by Tracy Kitten — Editor, AMC

ATM pioneer Sam Jonas says he's taking a break from payments to fulfill a personal mission.

Coinstar, TIO banking on the cash-preferred

The two companies have joined forces for a pilot program that will offer TIO's billpay services at existing Coinstar locations.

Ask the Experts: Self-service bill-payment drives traffic, revenue

Hamed Shahbazi, CEO of TIO Networks Corp., discusses how bill-payment kiosks can benefit a retail establishment.   

Bank branding, foreign markets a target for Cardtronics

by Tracy Kitten — Editor, AMC

The world's largest ISO posted record EBITDA this week — a reminder that sometimes it is possible to turn the tide.

Diebold rakes in 11% increase in net income from Q2 '08

by Tracy Kitten — Editor, AMC

Diebold's Q2 results reveal net improvement, with a slight revenue loss.  

Anti-money laundering regs in Canada could set example for U.S.

by Tracy Kitten — Editor, AMC

Efforts to combat organized crime and terrorism are taking root in Canada, and industry experts say the U.S. could be next.

The 5 most common ATM selling mistakes

by Damien Fitzgerald — Owner, DTD Marketing

The ATM industry is unique; sales, however, are not. Here, Damien Fitzgerald shares his thoughts about the five most common selling mistakes every salesperson…

How to optimize digital signage in financial institutions

John Ryan's European survey and recent webinar offer insight into digital signage improving messaging in the modern retail bank branch.

Ask the Experts: ATM refurbishing picks up in wake of economic crunch

by Tracy Kitten — Editor, AMC

Woody Alderman of Atlanta Computer Group says ATM refurbishing is getting new attention, as FIs cut budgets and go green.

GRG hopes now is the right time for a U.S. push

by Tracy Kitten — Editor, AMC

Despite the economy, China's No. 1 ATM manufacturer thinks now is the time for a competitive force in U.S. ATM market.

ATM sales depend on the right hires

by Damien Fitzgerald — Owner, DTD Marketing

In a challenging economy, recruiting the right type of ATM sales force can make a profitable difference.

As Canada ramps up its EMV migration, pressure on the U.S. intensifies

As EMV gaps close throughout the world, the payments industry is closely watching the United States — a final EMV holdout.

BAI optimistic about RD, despite economy

by Tracy Kitten — Editor, AMC

Historically known as being the premier ATM event of the year, this year's RD expo in Boston is likely to have fewer exhibitors but more interaction.