The mobile connection: FIs can use the ATM to bring consumers into mobile banking

by Tracy Kitten — Editor, AMC

NCR's Barbara Cure says ATMs offer a great way to collect more information about consumers, and should be used as a means to enhance mobile banking offers.

ATMIA realigns strategy, ATM focus for 2010 and beyond

by Tracy Kitten — Editor, AMC

After a few financially trying months, ATMIA CEO Mike Lee says the international ATM association expects new initiatives and restructuring to have a positive…

Mobile banking pushes FIs to look beyond simple transactions, enhance user experience

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Commentary: Diebold Inc.'s Bob Usner says the mobile channel will be the catalyst for strengthening consumer relationships with banks and credit unions.

U.S. credit unions have a marketing advantage

by Tracy Kitten — Editor, AMC

John Berra, marketing director for Credit Union Conferences, says the economic downturn could work in credit unions' favor, if they have enough marketing savvy…

BAI says exhibitor shifts won't hurt November event

by Tracy Kitten — Editor, AMC

CEO Debbie Bianucci says BAI's annual Retail Delivery Expo will remain relevant, but its focus and mission must evolve.

ATM ISOs look to kiosks for deployment, transactional growth

by Tracy Kitten — Editor, AMC

U.S. ISOs are thinking outside the ATM box, pursuing new revenue streams through DVD- and financial-kiosk deployments.

Credit Union Services & Products Forum highlights financial future

by Tracy Kitten — Editor, AMC

Credit Union Conferences Credit Union Services & Products Forum wrapped last week in San Diego. Here are a few photographs from the event.

Credit Unions 2010: Reaching new members through new tech, competing in a global market

by Tracy Kitten — Editor, AMC

Gary Hess, who consults with credit unions, says the future will depend on Internet banking, mobile solutions and reaching a younger user.

Credit Union Services & Products Forum: Engaging a new consumer through multiple channels

by Tracy Kitten — Editor, AMC

Mobile, online and self-service channels offer small- to mid-sized FIs a way to level the banking playing field.

Credit unions can reach next-gen users via multiple channels

by Tracy Kitten — Editor, AMC

Barbara Cure, an e-commerce consultant, says FIs, especially credit unions, are not taking advantage of social networking and blogs to reach younger users

Ask the Experts: Ensuring privacy and data protection with self-service bill payment

TIO Networks' Hamed Shahbazi offers advice on ensuring the protection of consumer data.

Credit unions should focus on better marketing, more mobile and self-service banking

by Tracy Kitten — Editor, AMC

Commentary: U.S. credit unions need to differentiate themselves by targeting Gen X and Gen Y and appealing to a more tech-savvy user.

'Talking' ATM turns 10

by Lainey Feingold — lawyer, Law Office of Lainey Feingold

Commentary: Lainey Feingold, an attorney who for the last decade has carried the torch for ATM accessibility, looks forward to the 10-year anniversary of the…

New NCR Canada president will focus on service growth, expanded partnerships

by Tracy Kitten — Editor, AMC

After only three months, Luc Villeneuve says he has a clear growth vision for self-service and NCR in Canada.

First Financial improves customer experience, enhances branch

by Tracy Kitten — Editor, AMC

First Financial Bank redefined its customer experience by visually and graphically modernizing its branch.

Diebold will cut expenses, carve a servicing niche in 2010

by Tracy Kitten — Editor, AMC

The top two U.S. ATM players are viewing the market a bit differently these days, with each carving its own niche. For Diebold, the niche is service; for NCR…

Triton launches new company focused on ATM parts, repair, training

by Tracy Kitten — Editor, AMC

The retail ATM manufacturer says it's filling a multivendor need for retail ATM distributors.

Maximizing self-service revenue with credit card processing

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Commentary: The credit card-processing industry is far more complicated than it seems. To maximize self-service profitability, deployers must understand how…

ATM industry's response to Heartland hacker illustrates need for more PR

by Tracy Kitten — Editor, AMC

Commentary: ATM players need to do a better job of educating consumers, mainstream media and government regulators about ATM and payments security.

FIs shift attention to reloadable prepaid products

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Fifth Third Processing Solutions' recent FI survey found that more banks are interested in getting more loads for the prepaid buck.