More than a cash machine, the ATM is a branch-trimming tool

Banks should applaud the ATM industry for eliminating bank branches and their associated costs, and stop hammering customers with fees for using foreign ATMs.

Where will payments be in 10 years?

If the last 10 years has taught us anything, it's that disruptive technologies can shift the course of events in a way few would expect.

From breach to outreach: Restoring cardholder confidence

The card is an extension of your institution, so it's your FI that cardholders look to for protection. Losing their trust is a big problem — and a big expense

ATMs lose their charm in Chile

The current ATM availability crisis and exchange of public blows highlight the essential nature of ATMs in today's payment ecosystem.

In new ATM association, competition takes a back seat to crimefighting

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM Security Association for Enhanced Technology asks members to join a common cause against an underworld of uncommonly determined ATM fraudsters and…

ATM stories that caught readers' attention in November

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Apple Pay, cybercrime and self-service innovation were top-of-mind in the ATM industry over the last month. But reader interest wandered over to low-tech…

EMV, encryption and tokenization: the payment fraud 'holy trinity'

Taken together, these three key pieces of security technology can ensure that the good guys continue to stay one step ahead of the fraudsters.

Transforming self service: 'It's not a short journey'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A panel of first movers in ATM innovation and branch transformation share some of the learnings they've acquired along the way.

Mobile no longer an 'alternative' channel for FIs

When TEB bank of Turkey introduced transaction prestaging via mobile, it drove customer traffic from the branch to the ATM, reducing the burden on staff and…

ATM receipt paper — worth a closer look?

They might be seen as a commodity today, but ATM thermal papers are not all the same. And neither are their suppliers.

Casing out financial cyber crime: A federal agent's point of view

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At BAI Retail Delivery, FBI Special Agent Patrick Geahan described five types of cyber attacks and one mistake that can cost an organization millions.

Fed's controversial 'Choke Point' collars ATM processors

The government's Operation Choke Point initiative has put a stranglehold on many law-abiding businesses — including payment processors and pornographers.

At BAI Retail Delivery: Redirecting traffic at the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In an omnichannel banking session, panelists discussed universal bankers and pods, migrating transactions to self-service devices, and making customers feel…

Wincor Nixdorf holds steady on annual net sales — with some rebalancing

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Hardware and banking sales sagged, but increases in retail and software earnings took up the slack, CEO Eckard Heidloff said in the company's annual press…

EMV chip-and-signature: The mirage of protection

Without a holistic approach to user and transaction verification we're only presenting an appearance of protection — one that will vanish when tested by…

Q3 a win (mostly) for ATM industry heavyweights

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

IADs Cardtronics and Euronet churned out double-digit revenue increases; Diebold continued its turnaround; NCR grew revenues, but missed expectations.

Virtual currency dominates day one of Money 20/20 conference

by Will Hernandez — Editor, NetWorld Media Group

Ben Lawsky, New York's superintendent of financial services, addressed the status of the state's controversial BitLicense regulatory framework.

Two merchants pull the plug on NFC (and Apple Pay) as MCX looms

by Will Hernandez — Editor, NetWorld Media Group

CVS and Rite Aid turned off NFC support last week, raising the ire of Apple supporters who vowed to take their business to Walgreens.

New guide offers a comprehensive view of ATM and mobile integration

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The free downloadable publication includes 53 pages of survey results, case studies and interviews with innovators in the areas of ATM and mobile channel…

ATM enclosure access: Three problems, one solution

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

FIs, CIT providers and IADs all face issues of key management, custodian authorization and security integration. One company says it has a solution for all.